PJ
Philip J
1 reviews | Active since Aug 2010
13 Aug 2025, 16:04
One Plan Insurance doesn't pay
Absolutely shocking service, the few claims we make is always a struggle to get money paid into your card. You send an invoice , a credit card slip and even a statement showing nothing owed and still they reject your claim. Hoping someone can suggest better Medical Insurance options as One Plan as is won't last . Shocking service
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Oneplan Insurance's replyOfficial
13 Aug 2025, 16:24Dear Philip,
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
We have reviewed your complaint and have noted that when you load funds for claims, multiple attempts are made whereas the funds are already loaded after your initial request. The multiple attempts trigger notifications that inform you that the claim could not be loaded as the funds are already available on your Oneplan Claims card. It is vital to check the balance on the card after your first attempt to ensure that the funds are loaded and available.
Once you have utilized the funds, the status of the claim then moves to a outstanding, pending receipt of the detailed invoice and proof of payment for the claim to be reviewed. Once these documents are received on our end, they are attached on the claim to be assessed and during this process, you may receive an SMS as the status of the claim is updated.
Additionally, when a duplicate claim is loaded, our Claims Department may reverse it and this will trigger an SMS/email informing you of the status of the claim, however, this does not mean you have a rejected claim as we have accessed your policy and noted that there are currently no rejected claims at the moment.
Should you require assistance with claims, please feel free to reach out to us on WhatsApp at *** or call us on ***and our team will happily assist and advise further.
Once again, we truly apologize for the confusion caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
We have reviewed your complaint and have noted that when you load funds for claims, multiple attempts are made whereas the funds are already loaded after your initial request. The multiple attempts trigger notifications that inform you that the claim could not be loaded as the funds are already available on your Oneplan Claims card. It is vital to check the balance on the card after your first attempt to ensure that the funds are loaded and available.
Once you have utilized the funds, the status of the claim then moves to a outstanding, pending receipt of the detailed invoice and proof of payment for the claim to be reviewed. Once these documents are received on our end, they are attached on the claim to be assessed and during this process, you may receive an SMS as the status of the claim is updated.
Additionally, when a duplicate claim is loaded, our Claims Department may reverse it and this will trigger an SMS/email informing you of the status of the claim, however, this does not mean you have a rejected claim as we have accessed your policy and noted that there are currently no rejected claims at the moment.
Should you require assistance with claims, please feel free to reach out to us on WhatsApp at *** or call us on ***and our team will happily assist and advise further.
Once again, we truly apologize for the confusion caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply13 Aug 2025, 16:24
Official
Dear Philip,
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
We have reviewed your complaint and have noted that when you load funds for claims, multiple attempts are made whereas the funds are already loaded after your initial request. The multiple attempts trigger notifications that inform you that the claim could not be loaded as the funds are already available on your Oneplan Claims card. It is vital to check the balance on the card after your first attempt to ensure that the funds are loaded and available.
Once you have utilized the funds, the status of the claim then moves to a outstanding, pending receipt of the detailed invoice and proof of payment for the claim to be reviewed. Once these documents are received on our end, they are attached on the claim to be assessed and during this process, you may receive an SMS as the status of the claim is updated.
Additionally, when a duplicate claim is loaded, our Claims Department may reverse it and this will trigger an SMS/email informing you of the status of the claim, however, this does not mean you have a rejected claim as we have accessed your policy and noted that there are currently no rejected claims at the moment.
Should you require assistance with claims, please feel free to reach out to us on WhatsApp at *** or call us on ***and our team will happily assist and advise further.
Once again, we truly apologize for the confusion caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We would like to extend our apologies for any inconvenience or confusion you may have experienced. We take client feedback seriously and are committed to maintaining the highest standards of service.
We have reviewed your complaint and have noted that when you load funds for claims, multiple attempts are made whereas the funds are already loaded after your initial request. The multiple attempts trigger notifications that inform you that the claim could not be loaded as the funds are already available on your Oneplan Claims card. It is vital to check the balance on the card after your first attempt to ensure that the funds are loaded and available.
Once you have utilized the funds, the status of the claim then moves to a outstanding, pending receipt of the detailed invoice and proof of payment for the claim to be reviewed. Once these documents are received on our end, they are attached on the claim to be assessed and during this process, you may receive an SMS as the status of the claim is updated.
Additionally, when a duplicate claim is loaded, our Claims Department may reverse it and this will trigger an SMS/email informing you of the status of the claim, however, this does not mean you have a rejected claim as we have accessed your policy and noted that there are currently no rejected claims at the moment.
Should you require assistance with claims, please feel free to reach out to us on WhatsApp at *** or call us on ***and our team will happily assist and advise further.
Once again, we truly apologize for the confusion caused and hope to restore your experience with our services.
Kind regards,
Oneplan.