XG
Xolisa G
1 reviews | Active since Feb 2020
26 Aug 2024, 21:24
One plan Insurance are ****mers
One Plan Insurance is a ****, I've been insured with One Plan Insurance for over three years without making any claims. Last year, when I finally needed them to cover damages, they refused to pay until I had to involve attorneys. They eventually approved the claim but with a R2500 deductible, and then they canceled my policy. Since August 2023, I've been waiting for them to deposit that R2500. They sent me forms to sign, which I did, but I'm still waiting for the payment. policy ST***
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Oneplan Insurance's replyOfficial
27 Aug 2024, 08:32Dear Xolisa,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply27 Aug 2024, 08:32
Official
Dear Xolisa,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan