AL
Anna L

1 reviews | Active since Dec 2017

30 Nov 2019, 09:09

One Plan insurance are ********** and rude

I had a health insurance with one plan. I had a day to day plan for a dentist so I had to go to the dentist and after several attempts of trying to load my funds on my card and getting an error message.,I call them to enquire, I get told that I had reached my yearly limit to visit the dentist or any kind of a doctor. Which is nonsense by the way. But then I decide I have hadone it with One Plan son I decide to stop all, debit orders. They immediately suspend my cover and I'm fine with that. Anyway thus month I check my debits and there shows up one plan deducting for 2 months. I'm not sure which two months since they suspended my cover immediately after I reversed their debit orider since October of 2019. I would like one plan to stop debating my account for a cover that has been suspended. Those guys are **********

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply02 Dec 2019, 12:57
Official
Hi Anna,
 
Thank you for bringing this to our attention and for allowing us an opportunity to resolve this matter for you.
 
As per our telephonic conversation, we can confirm that you were unable make use of your Dentistry cover as you have already reached your annual limit. 
 
Please note that you still have access to all other Day to Day and In-hospital cover limits that have not yet reached the annual limits on your plan. 
 
Kind Regards
Oneplan