RC
Ramona C
1 reviews | Active since May 2015
01 Jun 2021, 02:14
One plan insurance are ******!!!
Signed up for pet cover from 1 June 2021, however I receive an email on the 31 May that there will be an annual increase on my premium on the next premium collection. Shouldn't an annual increase be effective on the anniversary of a year of having the insurance. I was not informed when I got the quotation upon signing up that there was an increase coming up a month after I sign up. Please cancel my policy with immediate effect and return my first premium paid. I would rather go somewhere else. This is *****ery!!! I bet you they do this to every new client.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
01 Jun 2021, 08:43Good day Ramona,
Thank you for taking our call and allowing us the opportunity to further discuss the matter at hand.
We do sincerely apologize for any inconvenience which has been caused. We do have your fur-babies best interest at heart.
Kindly note that the increase in your premium, is scheduled to take effect on 1 July 2021. There was no increase effected in March 2020, which usually is the case for annual increases. However, this was not done due to the financial uncer*****y created by the COVID pandemic.
Whilst we understand that any increase is never well received, we firmly believe in being open and transparent with you and as such wanted to share the basis for our adjustments to your premium as of 1st July 2021 in the hope that this provides an understanding of our decision. The increase plays an important role to ensure that we continue to provide quality insurance to our fur-babies. Although there has been a slight increase in your premium kindly note that the benefits and cover limits have also increased. We have added Post-Operative Care to our cover for your fur-babies to ensure they are well taken care of after an operation / procedure. This exciting new cover now includes alternative treatments, including but not limited to Hydro and/or Physiotherapy. We have also decreased the time frame on certain waiting periods to allow your fur-baby faster access to medical attention. This is just to name but a few of our added benefits that have come into place due to the increase in premium.
As per our telephonic, we will contact you after 4:30pm. Once again apologize for the inconvenience caused, however please note this increase plays an important role to ensure that we continue to provide you with the quality you have come to expect.
Kind Regards,
Oneplan
Thank you for taking our call and allowing us the opportunity to further discuss the matter at hand.
We do sincerely apologize for any inconvenience which has been caused. We do have your fur-babies best interest at heart.
Kindly note that the increase in your premium, is scheduled to take effect on 1 July 2021. There was no increase effected in March 2020, which usually is the case for annual increases. However, this was not done due to the financial uncer*****y created by the COVID pandemic.
Whilst we understand that any increase is never well received, we firmly believe in being open and transparent with you and as such wanted to share the basis for our adjustments to your premium as of 1st July 2021 in the hope that this provides an understanding of our decision. The increase plays an important role to ensure that we continue to provide quality insurance to our fur-babies. Although there has been a slight increase in your premium kindly note that the benefits and cover limits have also increased. We have added Post-Operative Care to our cover for your fur-babies to ensure they are well taken care of after an operation / procedure. This exciting new cover now includes alternative treatments, including but not limited to Hydro and/or Physiotherapy. We have also decreased the time frame on certain waiting periods to allow your fur-baby faster access to medical attention. This is just to name but a few of our added benefits that have come into place due to the increase in premium.
As per our telephonic, we will contact you after 4:30pm. Once again apologize for the inconvenience caused, however please note this increase plays an important role to ensure that we continue to provide you with the quality you have come to expect.
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Jun 2021, 08:43
Official
Good day Ramona,
Thank you for taking our call and allowing us the opportunity to further discuss the matter at hand.
We do sincerely apologize for any inconvenience which has been caused. We do have your fur-babies best interest at heart.
Kindly note that the increase in your premium, is scheduled to take effect on 1 July 2021. There was no increase effected in March 2020, which usually is the case for annual increases. However, this was not done due to the financial uncer*****y created by the COVID pandemic.
Whilst we understand that any increase is never well received, we firmly believe in being open and transparent with you and as such wanted to share the basis for our adjustments to your premium as of 1st July 2021 in the hope that this provides an understanding of our decision. The increase plays an important role to ensure that we continue to provide quality insurance to our fur-babies. Although there has been a slight increase in your premium kindly note that the benefits and cover limits have also increased. We have added Post-Operative Care to our cover for your fur-babies to ensure they are well taken care of after an operation / procedure. This exciting new cover now includes alternative treatments, including but not limited to Hydro and/or Physiotherapy. We have also decreased the time frame on certain waiting periods to allow your fur-baby faster access to medical attention. This is just to name but a few of our added benefits that have come into place due to the increase in premium.
As per our telephonic, we will contact you after 4:30pm. Once again apologize for the inconvenience caused, however please note this increase plays an important role to ensure that we continue to provide you with the quality you have come to expect.
Kind Regards,
Oneplan
Thank you for taking our call and allowing us the opportunity to further discuss the matter at hand.
We do sincerely apologize for any inconvenience which has been caused. We do have your fur-babies best interest at heart.
Kindly note that the increase in your premium, is scheduled to take effect on 1 July 2021. There was no increase effected in March 2020, which usually is the case for annual increases. However, this was not done due to the financial uncer*****y created by the COVID pandemic.
Whilst we understand that any increase is never well received, we firmly believe in being open and transparent with you and as such wanted to share the basis for our adjustments to your premium as of 1st July 2021 in the hope that this provides an understanding of our decision. The increase plays an important role to ensure that we continue to provide quality insurance to our fur-babies. Although there has been a slight increase in your premium kindly note that the benefits and cover limits have also increased. We have added Post-Operative Care to our cover for your fur-babies to ensure they are well taken care of after an operation / procedure. This exciting new cover now includes alternative treatments, including but not limited to Hydro and/or Physiotherapy. We have also decreased the time frame on certain waiting periods to allow your fur-baby faster access to medical attention. This is just to name but a few of our added benefits that have come into place due to the increase in premium.
As per our telephonic, we will contact you after 4:30pm. Once again apologize for the inconvenience caused, however please note this increase plays an important role to ensure that we continue to provide you with the quality you have come to expect.
Kind Regards,
Oneplan