JG
Jennifer G
1 reviews | Active since Sept 2019
01 Oct 2025, 09:43
One plan Insurance
I have now been waiting for nearly 20 minutes to get an answer from Shari Govender,on the what’s app line,absolutely nothing!!! By now I could have died and gone to heaven,what is it with this medical insurance????? I know they have a bad reputation,but this is ridiculous,I have only claimed R130 this year,and this is how I get treated,take my thousands every month YET cannot answer a simple question…PATHETIC
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Oneplan Insurance's replyOfficial
01 Oct 2025, 10:01Dear Jennifer,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have escalated the matter to the relevant department for further investigation and to be addressed.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have escalated the matter to the relevant department for further investigation and to be addressed.
Once again, we apologize for any inconvenience caused and we look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply01 Oct 2025, 10:01
Official
Dear Jennifer,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have escalated the matter to the relevant department for further investigation and to be addressed.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have escalated the matter to the relevant department for further investigation and to be addressed.
Once again, we apologize for any inconvenience caused and we look forward to restoring your faith in our services.
Kind regards,
Oneplan.