SG
Siphesihle G
1 reviews | Active since Feb 2022
16 Feb 2022, 16:58
One plan insurance
I did a quotation with plan insurance and I gave them my details but I’ve never give them the authority to approve anything, I did quote next thing I see them in my debit orders without my permission. Worse part I’m calling them and they don’t want to cancel this debit orders that they did on their own without my approval… please help this issue is stressful. I don’t understand how does one plan work. I’m so unsatisfied with their service and how they operate
Helpful (0)
Replies (4)0
Replies (4)
Oneplan Insurance's replyOfficial
16 Feb 2022, 18:29Good Evening Siphesihle,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply16 Feb 2022, 18:29
Official
Good Evening Siphesihle,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
SG
Siphesihle G's updateReviewer Update
16 Feb 2022, 19:43Please cancel this policy and train your staff listening skills and teach them to deliver good customer service. I feel so ****** because you want to take my money by force , delete me in your database and I don’t want to see you in my debit orders I work so hard for my money please by end of working business day tomorrow solve this matter
SG
Siphesihle G's update16 Feb 2022, 19:43
Reviewer Update
Please cancel this policy and train your staff listening skills and teach them to deliver good customer service. I feel so ****** because you want to take my money by force , delete me in your database and I don’t want to see you in my debit orders I work so hard for my money please by end of working business day tomorrow solve this matter
Oneplan Insurance's replyOfficial
17 Feb 2022, 09:09Good day Siphesihle,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Feb 2022, 09:09
Official
Good day Siphesihle,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
SG
Siphesihle G's updateReviewer Update
17 Feb 2022, 12:03Good day,
As per our telephone conversation, I will be patiently waiting for the email that will show me that you have removed this car insurance that I didn’t authorise from the start .
Yesterday I called I spoke to Thandie and she said Botle will call me ,I waited for her call till I called again then Thandie said botle is not available but her in-line manager will call me but that didn’t happened.
I only received the call today by another manager that was understanding, all I’m asking is for you Oneplan to cancel this policy that you made on your own without my approval, you failing to compile with customer act… don’t make sales based on false information please investigate and cancel this debit order, I don’t ever want to see one plan name in my things after this horrible experience I had.
Delete my information in your database so that we go our separate way. I have had enough and I’m not happy.
Thank you
Regards,
Siphesihle Gwala
As per our telephone conversation, I will be patiently waiting for the email that will show me that you have removed this car insurance that I didn’t authorise from the start .
Yesterday I called I spoke to Thandie and she said Botle will call me ,I waited for her call till I called again then Thandie said botle is not available but her in-line manager will call me but that didn’t happened.
I only received the call today by another manager that was understanding, all I’m asking is for you Oneplan to cancel this policy that you made on your own without my approval, you failing to compile with customer act… don’t make sales based on false information please investigate and cancel this debit order, I don’t ever want to see one plan name in my things after this horrible experience I had.
Delete my information in your database so that we go our separate way. I have had enough and I’m not happy.
Thank you
Regards,
Siphesihle Gwala
SG
Siphesihle G's update17 Feb 2022, 12:03
Reviewer Update
Good day,
As per our telephone conversation, I will be patiently waiting for the email that will show me that you have removed this car insurance that I didn’t authorise from the start .
Yesterday I called I spoke to Thandie and she said Botle will call me ,I waited for her call till I called again then Thandie said botle is not available but her in-line manager will call me but that didn’t happened.
I only received the call today by another manager that was understanding, all I’m asking is for you Oneplan to cancel this policy that you made on your own without my approval, you failing to compile with customer act… don’t make sales based on false information please investigate and cancel this debit order, I don’t ever want to see one plan name in my things after this horrible experience I had.
Delete my information in your database so that we go our separate way. I have had enough and I’m not happy.
Thank you
Regards,
Siphesihle Gwala
As per our telephone conversation, I will be patiently waiting for the email that will show me that you have removed this car insurance that I didn’t authorise from the start .
Yesterday I called I spoke to Thandie and she said Botle will call me ,I waited for her call till I called again then Thandie said botle is not available but her in-line manager will call me but that didn’t happened.
I only received the call today by another manager that was understanding, all I’m asking is for you Oneplan to cancel this policy that you made on your own without my approval, you failing to compile with customer act… don’t make sales based on false information please investigate and cancel this debit order, I don’t ever want to see one plan name in my things after this horrible experience I had.
Delete my information in your database so that we go our separate way. I have had enough and I’m not happy.
Thank you
Regards,
Siphesihle Gwala