PJ
Priya J
1 reviews | Active since Oct 2025
17 Oct 2025, 13:00
One plan insurance
Very Terrible Service . When I joined a normal invoice would do . Now they require computerised invoice &Proof of payment and even though u have the relevant information with stamp they give you the Run around!.. and if they decline the claim you cannot claim until that one gets approved but they still take youe money !They do as if we are *****sters Who has the fuel and airtime to keep phoning back and forth ?????
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Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
17 Oct 2025, 13:15Dear Priya,
Thank you for bringing this matter to our attention.
We sincerely regret that your experience with Oneplan has not met your expectations and apologize for any inconvenience caused. The circumstances surrounding your HelloPeter posting are concerning, and we take such matters very seriously.
Customer service is our top priority, and the experience you described does not reflect the standard of service we strive to provide. Please be assured that your complaint has been acknowledged and we would like to clarify that due to business changes and the ***** experience with handwritten invoices, we now only accept detailed printed invoice/statement with proof of payment i.e. stamped receipt or slip for claims to be processed. The reason for this is for auditing purposes on our side and to prevent *****.
Section 3. Oneplan Health Cover of the policy schedule states the following; The required documentation must be submitted to the Oneplan Claims Department within seven (7) days of the event, including but not limited to a valid invoice. If you require a refund, you must provide us with valid proof of payment (click here) and we will refund the cover type within seven (7) days from the date of receipt of the valid proof of payment. Examples of detailed invoices have been included in the policy schedule for your perusal. Please submit the detailed invoice wither via WhatsApp on *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback. Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim.
Section 3. Oneplan Health Cover of the policy schedule states the following; The required documentation must be submitted to the Oneplan Claims Department within seven (7) days of the event, including but not limited to a valid invoice. If you require a refund, you must provide us with valid proof of payment (click here) and we will refund the cover type within seven (7) days from the date of receipt of the valid proof of payment. Examples of detailed invoices have been included in the policy schedule for your perusal. Please submit the detailed invoice wither via WhatsApp on *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback. Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim.
At Oneplan, we are firmly committed to the principles of Treating Customers Fairly (TCF) and strive to ensure that every client interaction is handled with care, transparency, and integrity.
Once again, we apologize for any inconvenience caused and remain committed to restoring your confidence in our services.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply17 Oct 2025, 13:15
Official
Dear Priya,
Thank you for bringing this matter to our attention.
We sincerely regret that your experience with Oneplan has not met your expectations and apologize for any inconvenience caused. The circumstances surrounding your HelloPeter posting are concerning, and we take such matters very seriously.
Customer service is our top priority, and the experience you described does not reflect the standard of service we strive to provide. Please be assured that your complaint has been acknowledged and we would like to clarify that due to business changes and the ***** experience with handwritten invoices, we now only accept detailed printed invoice/statement with proof of payment i.e. stamped receipt or slip for claims to be processed. The reason for this is for auditing purposes on our side and to prevent *****.
Section 3. Oneplan Health Cover of the policy schedule states the following; The required documentation must be submitted to the Oneplan Claims Department within seven (7) days of the event, including but not limited to a valid invoice. If you require a refund, you must provide us with valid proof of payment (click here) and we will refund the cover type within seven (7) days from the date of receipt of the valid proof of payment. Examples of detailed invoices have been included in the policy schedule for your perusal. Please submit the detailed invoice wither via WhatsApp on *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback. Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim.
Section 3. Oneplan Health Cover of the policy schedule states the following; The required documentation must be submitted to the Oneplan Claims Department within seven (7) days of the event, including but not limited to a valid invoice. If you require a refund, you must provide us with valid proof of payment (click here) and we will refund the cover type within seven (7) days from the date of receipt of the valid proof of payment. Examples of detailed invoices have been included in the policy schedule for your perusal. Please submit the detailed invoice wither via WhatsApp on *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback. Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim.
At Oneplan, we are firmly committed to the principles of Treating Customers Fairly (TCF) and strive to ensure that every client interaction is handled with care, transparency, and integrity.
Once again, we apologize for any inconvenience caused and remain committed to restoring your confidence in our services.
Kind regards,
Oneplan.
Oneplan.
PJ
Priya J's updateReviewer Update
17 Oct 2025, 13:45Hi Thanks for feedback . However if there is a Stamp from the organisation Then why require proof of payment and computerised invoice ??The letter head is there the amount everything... Why cant 1 of your agent verify the information the details are all provided surely yourl can do that to verify To keep calling the provider is an inconvenience This all was not needed when I took the policy
PJ
Priya J's update17 Oct 2025, 13:45
Reviewer Update
Hi Thanks for feedback . However if there is a Stamp from the organisation Then why require proof of payment and computerised invoice ??The letter head is there the amount everything... Why cant 1 of your agent verify the information the details are all provided surely yourl can do that to verify To keep calling the provider is an inconvenience This all was not needed when I took the policy