PS
Peter S
1 reviews | Active since Jan 2012
28 Jan 2026, 15:53
One plan health nonsense
I have just joined One plan health insurance.. Suddenly. My premium. Has gone up. I'm told. That even if I joined in January.,. The premiums go up in FEBRUARY. WHAT A ****.. I'm Canceling my policy
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Oneplan Insurance's replyOfficial
28 Jan 2026, 15:59Dear Peter,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apology for any inconvenience experienced.
Kindly note that under section 8 of the policy, it states "While we try to keep increases to a minimum, we reserve the right to increase your premium on a group or individual basis. You will receive a thirty-one (31) day written notification to your nominated e-mail address of the increase in premium."
We have noted that the inception date selected for your policy is 2025/06/29. Communication regarding the premium adjustment was sent via email to the address registered on the policy 2025/12/19, with the change taking effect on 1 February 2026.
The change has been implemented subject to the stated terms and conditions as outlined in the policy schedule.
We encourage our clients to read the document to fami****ise themselves with their policy, plan, benefits, and limitations.
We hope this clarifies the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apology for any inconvenience experienced.
Kindly note that under section 8 of the policy, it states "While we try to keep increases to a minimum, we reserve the right to increase your premium on a group or individual basis. You will receive a thirty-one (31) day written notification to your nominated e-mail address of the increase in premium."
We have noted that the inception date selected for your policy is 2025/06/29. Communication regarding the premium adjustment was sent via email to the address registered on the policy 2025/12/19, with the change taking effect on 1 February 2026.
The change has been implemented subject to the stated terms and conditions as outlined in the policy schedule.
We encourage our clients to read the document to fami****ise themselves with their policy, plan, benefits, and limitations.
We hope this clarifies the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply28 Jan 2026, 15:59
Official
Dear Peter,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apology for any inconvenience experienced.
Kindly note that under section 8 of the policy, it states "While we try to keep increases to a minimum, we reserve the right to increase your premium on a group or individual basis. You will receive a thirty-one (31) day written notification to your nominated e-mail address of the increase in premium."
We have noted that the inception date selected for your policy is 2025/06/29. Communication regarding the premium adjustment was sent via email to the address registered on the policy 2025/12/19, with the change taking effect on 1 February 2026.
The change has been implemented subject to the stated terms and conditions as outlined in the policy schedule.
We encourage our clients to read the document to fami****ise themselves with their policy, plan, benefits, and limitations.
We hope this clarifies the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. Please accept our apology for any inconvenience experienced.
Kindly note that under section 8 of the policy, it states "While we try to keep increases to a minimum, we reserve the right to increase your premium on a group or individual basis. You will receive a thirty-one (31) day written notification to your nominated e-mail address of the increase in premium."
We have noted that the inception date selected for your policy is 2025/06/29. Communication regarding the premium adjustment was sent via email to the address registered on the policy 2025/12/19, with the change taking effect on 1 February 2026.
The change has been implemented subject to the stated terms and conditions as outlined in the policy schedule.
We encourage our clients to read the document to fami****ise themselves with their policy, plan, benefits, and limitations.
We hope this clarifies the matter.
Kind regards,
Oneplan.