One Plan Health Insurance = Disgusting service!
One Plan Health Insurance - shocking service - push you to sign up and then change the rates = ***** and hoaxers also add on late joiner fees which is ******* for Medical Insurance companies., Do not sign up with this awful company!
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Replies (5)
Oneplan Insurance's replyOfficial
04 Jan 2022, 17:19Good day Miller,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused.
Kindly note a late joiner penalty is not a compulsory inclusion in premiums however it is allowed under the Medical Schemes Act, Regulations and is set out under Section 13 together with the penalty bands. Oneplan is exempted under Demarcation, and this can be confirmed via the Council of Medicals scheme (CMS) website under Demarcation https://www.medicalschemes.co.za/insurers/.
The late joiner penalty is imposed on persons joining a medical scheme when they are 35 years of age or older and was not a member of one or more medical schemes before 01 April 2001, without a break in membership exceeding three consecutive months since 01 April 2021. Penalties may be imposed on the late joiner according to a prescribed formula in the Regulations that determines a maximum penalty according to the applicant’s penalty band. Late joiner penalties are imposed indefinitely and do not expire after a certain period. The purpose is to place the late joiner and the other members who have been contributing towards a medical scheme from a young age on the same level as they receive the same benefits.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused.
Kindly note a late joiner penalty is not a compulsory inclusion in premiums however it is allowed under the Medical Schemes Act, Regulations and is set out under Section 13 together with the penalty bands. Oneplan is exempted under Demarcation, and this can be confirmed via the Council of Medicals scheme (CMS) website under Demarcation https://www.medicalschemes.co.za/insurers/.
The late joiner penalty is imposed on persons joining a medical scheme when they are 35 years of age or older and was not a member of one or more medical schemes before 01 April 2001, without a break in membership exceeding three consecutive months since 01 April 2021. Penalties may be imposed on the late joiner according to a prescribed formula in the Regulations that determines a maximum penalty according to the applicant’s penalty band. Late joiner penalties are imposed indefinitely and do not expire after a certain period. The purpose is to place the late joiner and the other members who have been contributing towards a medical scheme from a young age on the same level as they receive the same benefits.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply04 Jan 2022, 17:19
Official
Good day Miller,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused.
Kindly note a late joiner penalty is not a compulsory inclusion in premiums however it is allowed under the Medical Schemes Act, Regulations and is set out under Section 13 together with the penalty bands. Oneplan is exempted under Demarcation, and this can be confirmed via the Council of Medicals scheme (CMS) website under Demarcation https://www.medicalschemes.co.za/insurers/.
The late joiner penalty is imposed on persons joining a medical scheme when they are 35 years of age or older and was not a member of one or more medical schemes before 01 April 2001, without a break in membership exceeding three consecutive months since 01 April 2021. Penalties may be imposed on the late joiner according to a prescribed formula in the Regulations that determines a maximum penalty according to the applicant’s penalty band. Late joiner penalties are imposed indefinitely and do not expire after a certain period. The purpose is to place the late joiner and the other members who have been contributing towards a medical scheme from a young age on the same level as they receive the same benefits.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused.
Kindly note a late joiner penalty is not a compulsory inclusion in premiums however it is allowed under the Medical Schemes Act, Regulations and is set out under Section 13 together with the penalty bands. Oneplan is exempted under Demarcation, and this can be confirmed via the Council of Medicals scheme (CMS) website under Demarcation https://www.medicalschemes.co.za/insurers/.
The late joiner penalty is imposed on persons joining a medical scheme when they are 35 years of age or older and was not a member of one or more medical schemes before 01 April 2001, without a break in membership exceeding three consecutive months since 01 April 2021. Penalties may be imposed on the late joiner according to a prescribed formula in the Regulations that determines a maximum penalty according to the applicant’s penalty band. Late joiner penalties are imposed indefinitely and do not expire after a certain period. The purpose is to place the late joiner and the other members who have been contributing towards a medical scheme from a young age on the same level as they receive the same benefits.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
's updateReviewer Update
04 Jan 2022, 17:43Well right there you are incorrect as I although over 35 have been with several medical aids and insurances for over 30 years without a break and still I was penalised when I was promised I wouldnt be. And the consultant was supposed to look into it and come back to me - never did and policy documents were issued without my consent and debit order instructions done also without my consent. NO THANK YOU ONE PLAN you are not going to catch me with ********* practices.
's update04 Jan 2022, 17:43
Reviewer Update
Well right there you are incorrect as I although over 35 have been with several medical aids and insurances for over 30 years without a break and still I was penalised when I was promised I wouldnt be. And the consultant was supposed to look into it and come back to me - never did and policy documents were issued without my consent and debit order instructions done also without my consent. NO THANK YOU ONE PLAN you are not going to catch me with ********* practices.
Oneplan Insurance's replyOfficial
08 Jan 2022, 10:19Good day Miller,
We sincerely apologize for the way you feel as we do have your best interest at heart.
We sincerely apologize for the way you feel as we do have your best interest at heart.
We have attempted to contact you on the listed number; however, it was to no avail. We would like to assist further to have the matter resolved.
Kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for the inconvenience caused and we hope to resolve the issues as soon as possible.
Kind Regards,
Oneplan
Kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for the inconvenience caused and we hope to resolve the issues as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply08 Jan 2022, 10:19
Official
Good day Miller,
We sincerely apologize for the way you feel as we do have your best interest at heart.
We sincerely apologize for the way you feel as we do have your best interest at heart.
We have attempted to contact you on the listed number; however, it was to no avail. We would like to assist further to have the matter resolved.
Kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for the inconvenience caused and we hope to resolve the issues as soon as possible.
Kind Regards,
Oneplan
Kindly provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Once again we apologize for the inconvenience caused and we hope to resolve the issues as soon as possible.
Kind Regards,
Oneplan
's updateReviewer Update
08 Jan 2022, 11:20I WANT TO STATE CATAGORICALLY THAT I DID NOT ACCEPT THE QUOTE FOR THIS ONE PLAN HEALTH INSURANCE POLICY -- THE PRICE FINALLY QUOTED WAS TOTALLY DIFFERENT TO WHAT WAS FIRST STATED - I THEREFORE ADVISED THE CONSULTANT *** THAT I WOULD NOT ACCEPT THE QUOTE AS THERE WAS ******* LATE JOINER FEE ADDED AS WELL AS OTHER FEES AND THAT I WOULD NOT BE TAKING THE PLAN. I RECEIVED A LETTER TO SAY THAT THE POLICY(?) WAS CANCELLED NOW I KEEP GETTING SMS'S TO SAY THAT I HAVE TO GIVE 1 MONTH'S NOTICE TO CANCEL AND THAT THE DEBIT ORDER WILL GO OFF MY ACCOUNT. I HAVE THEREFORE ADVISED MY BANK TO BLOCK THIS AND RETURN ANY FUNDS TAKEN BY ONE PLAN. I AM ALSO GETTING SICK OF GETTING CALLS FROM ONE PLAN AND WHEN I ANSWER THERE IS NO ONE ANSWERING BACK OR THEY HAVE COMPLETELY GOT THE WRONG STORY. THIS HAS BEEN A NIGHTMARE OF AN EXPERIENCE WITH ********* PRACTICE AND DISHONESTY. I WANT A LETTER STATING THAT THERE IS NO SUCH POLICY IN MY NAME AND NO AMOUNT WILL BE SUBMITTED TO MY BANK FOR PAYMENT. I MOSTY CERTAINLY WOULD NEVER RECOMMEND ONE PLAN TO ANYONE. MRS I MILLER
's update08 Jan 2022, 11:20
Reviewer Update
I WANT TO STATE CATAGORICALLY THAT I DID NOT ACCEPT THE QUOTE FOR THIS ONE PLAN HEALTH INSURANCE POLICY -- THE PRICE FINALLY QUOTED WAS TOTALLY DIFFERENT TO WHAT WAS FIRST STATED - I THEREFORE ADVISED THE CONSULTANT *** THAT I WOULD NOT ACCEPT THE QUOTE AS THERE WAS ******* LATE JOINER FEE ADDED AS WELL AS OTHER FEES AND THAT I WOULD NOT BE TAKING THE PLAN. I RECEIVED A LETTER TO SAY THAT THE POLICY(?) WAS CANCELLED NOW I KEEP GETTING SMS'S TO SAY THAT I HAVE TO GIVE 1 MONTH'S NOTICE TO CANCEL AND THAT THE DEBIT ORDER WILL GO OFF MY ACCOUNT. I HAVE THEREFORE ADVISED MY BANK TO BLOCK THIS AND RETURN ANY FUNDS TAKEN BY ONE PLAN. I AM ALSO GETTING SICK OF GETTING CALLS FROM ONE PLAN AND WHEN I ANSWER THERE IS NO ONE ANSWERING BACK OR THEY HAVE COMPLETELY GOT THE WRONG STORY. THIS HAS BEEN A NIGHTMARE OF AN EXPERIENCE WITH ********* PRACTICE AND DISHONESTY. I WANT A LETTER STATING THAT THERE IS NO SUCH POLICY IN MY NAME AND NO AMOUNT WILL BE SUBMITTED TO MY BANK FOR PAYMENT. I MOSTY CERTAINLY WOULD NEVER RECOMMEND ONE PLAN TO ANYONE. MRS I MILLER
Oneplan Insurance's replyOfficial
10 Jan 2022, 15:54Good day Miller,
We have attempted to contact you to discuss the late joiner fee, as the late joiner fee will be reviewed if we receive proof of your previous medical cover. We have since proceeded to send an email to your listed email address confirming the cancellation of the policy and that no debit orders will go off your bank account.
Should you have any further queries you are most welcome to reply on the email that was sent to your listed email address.
Kind Regards,
Oneplan
We have attempted to contact you to discuss the late joiner fee, as the late joiner fee will be reviewed if we receive proof of your previous medical cover. We have since proceeded to send an email to your listed email address confirming the cancellation of the policy and that no debit orders will go off your bank account.
Should you have any further queries you are most welcome to reply on the email that was sent to your listed email address.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Jan 2022, 15:54
Official
Good day Miller,
We have attempted to contact you to discuss the late joiner fee, as the late joiner fee will be reviewed if we receive proof of your previous medical cover. We have since proceeded to send an email to your listed email address confirming the cancellation of the policy and that no debit orders will go off your bank account.
Should you have any further queries you are most welcome to reply on the email that was sent to your listed email address.
Kind Regards,
Oneplan
We have attempted to contact you to discuss the late joiner fee, as the late joiner fee will be reviewed if we receive proof of your previous medical cover. We have since proceeded to send an email to your listed email address confirming the cancellation of the policy and that no debit orders will go off your bank account.
Should you have any further queries you are most welcome to reply on the email that was sent to your listed email address.
Kind Regards,
Oneplan