1 reviews | Active since Jan 2018
ONE PLAN has NO PLAN to pay out your insurance claim!
One plan : think carefully before you sign up for ONE PLAN! They are quick to take your money, but when they need to pay out a claim, oh boy! What a nightmare!! It wil take you 2 weeks, at least 2 phone calls and 6 emails to sort out 1 query!!Your quick solution would be to resort to Hello Peter. I don't think all the workers are able to read or understand English. I wonder if it is laziness or mere incompetency?? They will let you know they loaded funds, then they will reverse it, they LOVE REVERSING FUNDS!! You would send in the accounts. They respond the claims will be processed, just to SUSPEND YOUR POLICY!!! Unheard of!! Now it will take several phone calls and emails to sort out the problem! Don't think they will phone you!! They will send out silly emails. They are VERY UNPROFESSIONAL, no pleasure to work with.
Thank you for taking our call and allowing us the opportunity to resolve the matter.
We have noted the service breaks leading to the complaint being posted and will be implementing corrective measure to ensure that something of the same nature doesn't happen again. As discussed the policy has been re-instated and the claims are being processed.
Kind Regards
Oneplan
Thank you for taking our call and allowing us the opportunity to resolve the matter.
We have noted the service breaks leading to the complaint being posted and will be implementing corrective measure to ensure that something of the same nature doesn't happen again. As discussed the policy has been re-instated and the claims are being processed.
Kind Regards
Oneplan