BK
Bette K
1 reviews | Active since Jun 2009
03 Mar 2026, 17:57
One plan goes the extra mile to help us and our dog.
One plan and Samantha Kieser have given fantastic service. Our dog Poppy have is a terrible fright on Saturday. She had a runny tummy and was whining with pain. She's an old girl of 16 and very much important to us. She could not walk at all and was was distraught as she made a mess in the house. We rushed to the vet and was admitted. When we got her home the next day she was much better. Such relief. It was a big invoice which was a bit of a shock but today the claim was authorised for full payment. Samantha was so kind and made contact b with me over the weekend. She knew we were very worried. I have great faith in One plan for their understanding and help when we needed it.
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Oneplan Insurance's replyOfficial
03 Mar 2026, 19:11Hi Bette,
Thank you so much for sharing your experience with us. We are truly grateful for your heartfelt message and so relieved to hear that Poppy is doing much better after such a frightening ordeal. Sixteen years is a beautiful age, and we know how deeply loved and important she is to your family.
Thank you so much for sharing your experience with us. We are truly grateful for your heartfelt message and so relieved to hear that Poppy is doing much better after such a frightening ordeal. Sixteen years is a beautiful age, and we know how deeply loved and important she is to your family.
Moments like these are incredibly stressful, especially when an unexpected emergency and a large vet invoice are involved. It means a great deal to us that our service brought you some comfort during such a worrying time. We’re especially proud to hear that Samantha was able to support you with kindness, reassurance, and timely communication—even over the weekend. She genuinely cares about the families she assists, and your message will mean the world to her.
We’re glad that your claim was authorised in full and that we could help ease the financial pressure after Poppy’s treatment. Thank you for placing your trust in Oneplan. Being there for you when you need us most is exactly why we do what we do.
Wishing Poppy many more gentle, happy days ahead.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply03 Mar 2026, 19:11
Official
Hi Bette,
Thank you so much for sharing your experience with us. We are truly grateful for your heartfelt message and so relieved to hear that Poppy is doing much better after such a frightening ordeal. Sixteen years is a beautiful age, and we know how deeply loved and important she is to your family.
Thank you so much for sharing your experience with us. We are truly grateful for your heartfelt message and so relieved to hear that Poppy is doing much better after such a frightening ordeal. Sixteen years is a beautiful age, and we know how deeply loved and important she is to your family.
Moments like these are incredibly stressful, especially when an unexpected emergency and a large vet invoice are involved. It means a great deal to us that our service brought you some comfort during such a worrying time. We’re especially proud to hear that Samantha was able to support you with kindness, reassurance, and timely communication—even over the weekend. She genuinely cares about the families she assists, and your message will mean the world to her.
We’re glad that your claim was authorised in full and that we could help ease the financial pressure after Poppy’s treatment. Thank you for placing your trust in Oneplan. Being there for you when you need us most is exactly why we do what we do.
Wishing Poppy many more gentle, happy days ahead.
Kind regards,
Oneplan.
Kind regards,
Oneplan.