EB
Elize B
1 reviews | Active since Feb 2013
28 Oct 2024, 16:03
One plan - definately not 1st on call centre
I have been 1st in line for the last 30 minutes. Please check your amount of staff available to man your phone lines.
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Oneplan Insurance's replyOfficial
28 Oct 2024, 16:57Dear Elize,
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we have escalated the matter to the relevant department and one of our consultants will be in contact with you.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we have escalated the matter to the relevant department and one of our consultants will be in contact with you.
Kind Regards,
Oneplan
Oneplan Insurance's reply28 Oct 2024, 16:57
Official
Dear Elize,
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we have escalated the matter to the relevant department and one of our consultants will be in contact with you.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we have escalated the matter to the relevant department and one of our consultants will be in contact with you.
Kind Regards,
Oneplan