TC
Tiffany C
1 reviews | Active since Jun 2021
21 Jun 2021, 09:07
One Plan - Calus and cold hearted
Nothing but terrible experience at one plan. We pay over R1225 a month and get no help or communication, currently we have our dog in hospital and they will not assist with loading the amount we require for him to get care because of a outstanding amount that no one bothered contacting us about. We have now paid this amount with immediate effect and the supervisor larnell then tells us this will take a few days to process while our dog is on hospital dying and as larnell says it's not our fault as it is our responsibility to make sure our fur babies are well looked after.
They also owe us money from two months ago and say they only received it a week ago while I have the emails from 1 may onwards, showing communications.
This is the most calus cold hearted experience I have ever had with any company ever.
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
21 Jun 2021, 09:21Good day Tiffany,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply21 Jun 2021, 09:21
Official
Good day Tiffany,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
TC
Tiffany C's updateReviewer Update
21 Jun 2021, 09:48If you had out fur babies best interest at hear this would of been dealt with already instead of fighting on the phone with you for over half an hour..
This is totally unacceptable and will be taken higher.
This is totally unacceptable and will be taken higher.
TC
Tiffany C's update21 Jun 2021, 09:48
Reviewer Update
If you had out fur babies best interest at hear this would of been dealt with already instead of fighting on the phone with you for over half an hour..
This is totally unacceptable and will be taken higher.
This is totally unacceptable and will be taken higher.
TC
Tiffany C's updateReviewer Update
21 Jun 2021, 18:22Well one plan where should I begin beside the fact of being at a loss for words and extremely heart broken I still seem to be getting endless problems with you. From 7:30 this am we have had to fight with you to assist our stunning fur baby Milo, which as previously stated you did not until we had to hello Peter you... We had to then pay the R1200 consultation in order for Milo to get treatment as you did not want to.. .unExceptable and I take great acception to Larnells comment about my dog.. that was callus and disgusting.
My Milo is now dead!!! You can imagine how utterly heart broken we are as a family and how much we are grieving to now be told are claim was rejected for a emergency consult for a severe congestive heart failure and dilated cardiac myopathy.
In what good practice of business and conscience would a claim like this be rejected???
My Milo is now dead!!! You can imagine how utterly heart broken we are as a family and how much we are grieving to now be told are claim was rejected for a emergency consult for a severe congestive heart failure and dilated cardiac myopathy.
In what good practice of business and conscience would a claim like this be rejected???
TC
Tiffany C's update21 Jun 2021, 18:22
Reviewer Update
Well one plan where should I begin beside the fact of being at a loss for words and extremely heart broken I still seem to be getting endless problems with you. From 7:30 this am we have had to fight with you to assist our stunning fur baby Milo, which as previously stated you did not until we had to hello Peter you... We had to then pay the R1200 consultation in order for Milo to get treatment as you did not want to.. .unExceptable and I take great acception to Larnells comment about my dog.. that was callus and disgusting.
My Milo is now dead!!! You can imagine how utterly heart broken we are as a family and how much we are grieving to now be told are claim was rejected for a emergency consult for a severe congestive heart failure and dilated cardiac myopathy.
In what good practice of business and conscience would a claim like this be rejected???
My Milo is now dead!!! You can imagine how utterly heart broken we are as a family and how much we are grieving to now be told are claim was rejected for a emergency consult for a severe congestive heart failure and dilated cardiac myopathy.
In what good practice of business and conscience would a claim like this be rejected???