MH
Maureen H
1 reviews | Active since Jul 2014
13 May 2020, 15:28
One plan bad service
I sent through a cancellation at the beginning of March 2020, I was contacted and offered a one month skip which I accepted, this however did not make my cancellation void. To my dismay, the debit order of R3050 was then deducted and the cancellation not actioned
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Oneplan Insurance's replyOfficial
13 May 2020, 17:00Greetings Maureen,
Thank you for taking the time to bring this to our attention.
We would also like to thank you for taking our call earlier and allowing us the opportunity to resolve this.
As per our discussion, we are currently investigation what transpired, leading up to your dissatisfaction. We will be in contact with you shortly to try and resolve this matter as soon as possible. We are sad to see you go, but we do hope to have you part of the Oneplan family again soon.
Kind regards, Oneplan
Thank you for taking the time to bring this to our attention.
We would also like to thank you for taking our call earlier and allowing us the opportunity to resolve this.
As per our discussion, we are currently investigation what transpired, leading up to your dissatisfaction. We will be in contact with you shortly to try and resolve this matter as soon as possible. We are sad to see you go, but we do hope to have you part of the Oneplan family again soon.
Kind regards, Oneplan
Oneplan Insurance's reply13 May 2020, 17:00
Official
Greetings Maureen,
Thank you for taking the time to bring this to our attention.
We would also like to thank you for taking our call earlier and allowing us the opportunity to resolve this.
As per our discussion, we are currently investigation what transpired, leading up to your dissatisfaction. We will be in contact with you shortly to try and resolve this matter as soon as possible. We are sad to see you go, but we do hope to have you part of the Oneplan family again soon.
Kind regards, Oneplan
Thank you for taking the time to bring this to our attention.
We would also like to thank you for taking our call earlier and allowing us the opportunity to resolve this.
As per our discussion, we are currently investigation what transpired, leading up to your dissatisfaction. We will be in contact with you shortly to try and resolve this matter as soon as possible. We are sad to see you go, but we do hope to have you part of the Oneplan family again soon.
Kind regards, Oneplan