S
Suzaan
1 reviews | Active since May 2024
07 Aug 2024, 08:18
One plan
They are fast with claims pay outs but , if you ask for help on their WhatsApp line you wait ages before anyone helps you. I don't know what is the use for their WhatsApp line . I am still in the queue since yesterday 12:38am with no one helping me with a doctor's claim.
I also stuggle to upload my proof of visits to doctors on their app. It keeps on saying "something went wrong" . Like i say they are fast with payouts for claims if you could manage to get the proof to them which is a real struggle .
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Oneplan Insurance's replyOfficial
07 Aug 2024, 08:47Hi Suzaan,
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further. Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further. Kind Regards,
Oneplan
Oneplan Insurance's reply07 Aug 2024, 08:47
Official
Hi Suzaan,
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further. Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will contact you to discuss the matter further. Kind Regards,
Oneplan