LK
Loena K
1 reviews | Active since Sept 2022
18 Jul 2023, 11:55
One Plan annoying SMS messages
I joined One Plan on 1 May 2023. I paid the monthly premium every month starting 1 May on the 1st of each month, but I have had 8 SMS messages in two and a half months telling me that I haven't paid. I called One Plan to sort this out numerous times but despite their admitting this is a mistake and promising to correct it - still no end to the ANNOYING SMS messages! I have cancelled my policy this morning.
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Oneplan Insurance's replyOfficial
18 Jul 2023, 14:11Good day Loena,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Oneplan Insurance's reply18 Jul 2023, 14:11
Official
Good day Loena,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan