OM
Odirile M
1 reviews | Active since Apr 2024
30 May 2024, 18:25
One Plan and their ****ty service.
This company promises awesome services before they take your money. They have been deducting my premiums for 2 months and have failed to alert me that my policy is not valid, they have changed my policy number numerous times which hasn't helped yet they still have the audacity to take my money without assisting me.
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Oneplan Insurance's replyOfficial
30 May 2024, 19:00Dear Odirile,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Records on our system confirm that you have an active Pet policy. Your correct policy number will be found under the policy holder information in your policy documents as there is only 1 policy number linked to your profile. We will contact you to assist with linking your Pet policy on our Oneplan App.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will reach out to you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Records on our system confirm that you have an active Pet policy. Your correct policy number will be found under the policy holder information in your policy documents as there is only 1 policy number linked to your profile. We will contact you to assist with linking your Pet policy on our Oneplan App.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will reach out to you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards, Oneplan
Oneplan Insurance's reply30 May 2024, 19:00
Official
Dear Odirile,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Records on our system confirm that you have an active Pet policy. Your correct policy number will be found under the policy holder information in your policy documents as there is only 1 policy number linked to your profile. We will contact you to assist with linking your Pet policy on our Oneplan App.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will reach out to you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Records on our system confirm that you have an active Pet policy. Your correct policy number will be found under the policy holder information in your policy documents as there is only 1 policy number linked to your profile. We will contact you to assist with linking your Pet policy on our Oneplan App.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will reach out to you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards, Oneplan