One plan agent misled me.

I was contacted in March by a sales consultant named BENITO MURSE. And he sold me the Oneplan classic saver per insurance policy. On the call recording I asked numerous times how it worked he explained it to me and I then asked if all of his vaccinations will be covered. He then rep**** yes all I have to do is load the R1400 on my card before visiting the vet. I asked again does the R1400 cover his vaccinations. He then responded with a yes all vaccinations are covered after 30 days and neutering after 60 days.

Then he told me he will also waiver out the R160 card fee. Which wasn't waivered. The first debit that went off my account was R356.00. I had to call in and find out that I was still charged for The card and it then had to be credited to my account.I then asked for my payment method to be changed to eft.

Anyway Turns out the vaccines are covered under pet med and not under casualty amount. So my fur baby needs 3 more vaccines this year and he needs to be neutered and this insurance isn't going to cover it as the annual pet med limit IS R800 and it's already used. Ive sent an email to cancel my membership and I've received no response thus far. I would like Oneplan to contact me ASAP and also to relisten to the call recording as I was definitely misled. Oneplan needs to hire agents to sell with honestly and integrity. I'm am just very dissapointed and frustrated. It's been a bad experience from the first I was contacted in March by a sales consultant named benito And he sold me the Oneplan classic saver per insurance policy. On the call recording I asked numerous times how it worked he explained it to me and I then asked if all of his vaccinations will be covered. He then rep**** yes all I have to do is load the R1400 on my card before visiting the vet. I asked again does the R1400 cover his vaccinations. He then responded with a yes all vaccinations are covered after 30 days and neutering after 60 days.

Then he told me he will also waiver out the R160 card fee. Which wasn't waivered. The first debit that went off my account was R356.00. I had to call in and find out that I was still charged for The card and it then had to be credited to my account.I then asked for my payment method to be changed to eft. Anyway turns out that he **** and the vaccine fee came off my pet med option. Now going forward I have no funds on the membership to cover my fur baby's vaccines and neutering. Had benito been upfront with me from the beginning I wouldn't have signed up as yet as the only thing I need right now for him is for the vaccines to be sorted out. I would like if Oneplan could contact me ASAP, listen to the recording that benito sold me the plan and also he should be the one to reimburse me my premiums paid. One plan needs to hire agents that sell with honesty and integrity. It's been such a bad experience since day 1 with Oneplan.