One plan a **** on the highest level

This is a **** at the highest level. Every month monies are being deducted. My daughter is a diabetic with a. Eed of insulin on a daily basis. Everytime she goes to collect her insulin at the pharmacy, there is an accuse on the system why she can't claim from the insurance. We had no gap in between medical aid and one plan medical insurance a d was told on e mail and voice recording there is no waiting period as we moved immediately from discovery to one plan insurance. It's almost a year now and still can get insulin as we pay cash for this weekly. My monthly premium is R4k per month and my daughter is R1.5k per month and we can't use this pathetic service or company. I also see they don't worry about Hello Peter a d all other complaints this companies receiving on a daily basis. So I'm going to the ombudsman to sort this company out if this is the last thing I do.... I'm cancelling this pathetic service and am reversing the last 2 months debit orders they conveniently taking from my bank each month. Watch this space and all the people that was done in and ****med by this company will get their monies worth.