lH
loraine H
1 reviews | Active since Dec 2018
01 Oct 2025, 07:06
One Plan a big no no!!
I have taken out a policy with them, and before the 7-day cooling-down period, I have decided not to take the policy anymore and sent them an email saying that I am not going on with the policy, and it is in the 7-day cooling-down period. but this morning, they went ahead and deducted R551.53 from my account. Now it is my problem to go to the bank and reverse it and put a stop order on this, and the bank charges that is going to be deducted from my account. They are horrible, horrible people to deal with!!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
01 Oct 2025, 07:46Dear Loraine,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have we have escalated the matter to the relevant department for further investigation and to be addressed. Once again, we apologize for any inconvenience caused and we look forward to restoring your faith in our services.
Kind regards, Oneplan.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have we have escalated the matter to the relevant department for further investigation and to be addressed. Once again, we apologize for any inconvenience caused and we look forward to restoring your faith in our services.
Kind regards, Oneplan.
Oneplan Insurance's reply01 Oct 2025, 07:46
Official
Dear Loraine,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have we have escalated the matter to the relevant department for further investigation and to be addressed. Once again, we apologize for any inconvenience caused and we look forward to restoring your faith in our services.
Kind regards, Oneplan.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have we have escalated the matter to the relevant department for further investigation and to be addressed. Once again, we apologize for any inconvenience caused and we look forward to restoring your faith in our services.
Kind regards, Oneplan.