CM
Chantalle M
1 reviews | Active since Apr 2014
26 Feb 2015, 15:05
one pet plan is a ****
They told me i can use my one card anytime i go to the vet and so i did this morning and it was a big amount that i have to pay and i thought well as im paying one plan every month a fee of 370.00 there then mos must be funds available and so the card declined i phone they say no i also must still put money on card to use it. How the hell why do i pay 370 then every month for what nothing i am very unhappy
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
26 Feb 2015, 15:43Hello Tanya0071,
Thank you for bringing the above to our attention.
As per my telephonic discussion with Mr. Swarts, I trust that you understand the OnePet claiming process. I have also emailed you a copy of the policy schedule as well as the claiming process for your convinience.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per my telephonic discussion with Mr. Swarts, I trust that you understand the OnePet claiming process. I have also emailed you a copy of the policy schedule as well as the claiming process for your convinience.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply26 Feb 2015, 15:43
Official
Hello Tanya0071,
Thank you for bringing the above to our attention.
As per my telephonic discussion with Mr. Swarts, I trust that you understand the OnePet claiming process. I have also emailed you a copy of the policy schedule as well as the claiming process for your convinience.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per my telephonic discussion with Mr. Swarts, I trust that you understand the OnePet claiming process. I have also emailed you a copy of the policy schedule as well as the claiming process for your convinience.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department