One Pet deducts but doesn't send what was promised

I app**** for a One pet policy plan in January 2015. On 26 January, my very first installment was debited.<br> On the contract, it states that the membership card would be sent within 30 days of the first debit being deducted.<br> Now according to that statement, my card should have arrived no later than 24 February. <br> <br> I have yet to receive my card. <br> <br> I have emailed on 03 March to find out where this card is, & was told (on 04 March) it was with the card division, & that they were working through the newly printed batch. <br> <br> It is now basically 2 weeks later & still nothing. They cannot possibly be sorting through cards still. <br> <br> It is now 51 days since my first installment was deducted. <br> If I do not receive my card before Friday 20 March, then I would like to be fully refunded as this contract has been breached.<br> <br> The level of service is appalling to say the least.