one pet

I have been a member of One Pet for two years and until June this year had no need to submit any claim. My dog took ill in June of this year. I submitted one claim for her vet check and one claim for her hospitalization. I was reimbursed for the hospitalization, but I am still waiting for reimbur*****t for the vet check. I have made numerous phone calls, resubmitted countless times and by the last telephone query the gent I spoke to only seemed to have one claim on his record (the wrong one!). Staff members at the call centre don't seem to know how to deal with queries - no feedback at all. I have now cancelled my policy as it would seem it would be more worth my while not to mention much less aggravating to put the money away monthly in my own account.