One person i dealt with was not too nice But Khoza Cate was very friendly and was very quick to assist

Hi Quinn,

Thank for the feedback on your interaction with Cate. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience. We are delighted to hear that despite the circumstances Cate has made such a lasting impression on you and we will be sure to recognize her efforts.
   
Thank you for being a part of the Oneplan Family.
   
Kind Regards,
Oneplan