WP
Wendy P
1 reviews | Active since Nov 2015
13 Feb 2022, 08:33
One Horrible Plan
Was happy with them until they decided to cancel my 91 year old mothers policy was after making arrangements for a missed payment suddenly money returned policy cancelled not even a notification will never do business with them again service DISGUSTING
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Oneplan Insurance's replyOfficial
13 Feb 2022, 13:38Good day Wendy,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note as per our policy terms and conditions if your premium is unpaid, the cover applicable to the policy will lapse, subject to the grace period offered by us. Grace Period means the period of grace allowed for non‐payment of Premium. The Grace Period is fifteen (15) days from the first day of the month in which the Premium was due. Should the premiums be returned or rejected for any reason, the policy will be immediately suspended for the Grace Period of fifteen (15) days. Payment of your outstanding premium must be received before the fifteenth (15th) day of the month in which it is due. Should your premium not be successfully received for two (2) consecutive months, your policy will automatically cancel.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we would like to assist further in this regard. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further.
One of our consultants will be in contact with you to further discuss the matter at hand and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note as per our policy terms and conditions if your premium is unpaid, the cover applicable to the policy will lapse, subject to the grace period offered by us. Grace Period means the period of grace allowed for non‐payment of Premium. The Grace Period is fifteen (15) days from the first day of the month in which the Premium was due. Should the premiums be returned or rejected for any reason, the policy will be immediately suspended for the Grace Period of fifteen (15) days. Payment of your outstanding premium must be received before the fifteenth (15th) day of the month in which it is due. Should your premium not be successfully received for two (2) consecutive months, your policy will automatically cancel.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we would like to assist further in this regard. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further.
One of our consultants will be in contact with you to further discuss the matter at hand and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply13 Feb 2022, 13:38
Official
Good day Wendy,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note as per our policy terms and conditions if your premium is unpaid, the cover applicable to the policy will lapse, subject to the grace period offered by us. Grace Period means the period of grace allowed for non‐payment of Premium. The Grace Period is fifteen (15) days from the first day of the month in which the Premium was due. Should the premiums be returned or rejected for any reason, the policy will be immediately suspended for the Grace Period of fifteen (15) days. Payment of your outstanding premium must be received before the fifteenth (15th) day of the month in which it is due. Should your premium not be successfully received for two (2) consecutive months, your policy will automatically cancel.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we would like to assist further in this regard. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further.
One of our consultants will be in contact with you to further discuss the matter at hand and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note as per our policy terms and conditions if your premium is unpaid, the cover applicable to the policy will lapse, subject to the grace period offered by us. Grace Period means the period of grace allowed for non‐payment of Premium. The Grace Period is fifteen (15) days from the first day of the month in which the Premium was due. Should the premiums be returned or rejected for any reason, the policy will be immediately suspended for the Grace Period of fifteen (15) days. Payment of your outstanding premium must be received before the fifteenth (15th) day of the month in which it is due. Should your premium not be successfully received for two (2) consecutive months, your policy will automatically cancel.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we would like to assist further in this regard. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further.
One of our consultants will be in contact with you to further discuss the matter at hand and we hope to restore the experience.
Kind Regards,
Oneplan