On whatsapp the customer care service can just as well not exist they take hours to answer your questions

Dear Michae, 

Thank you for bringing this matter to our attention. 

We apologize for the circumstances surrounding your Hellopeter posting and the inconvenience caused. Please be assured that we take customer feedback seriously and use it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value your business. 

We have reviewed your complaint and would like to offer our sincerest apologies for the experience you've had with our WhatsApp chat platform as our consultants are experiencing a high chat volume, however, this has been escalated to the relevant department to be addressed and for further investigation and assistance. 

We are delighted to know that you were promptly assisted on Facebook and look forward to meeting your expectations with our services. 
 

We again apologize for any inconvenience caused and hope to restore your experience with our services. 

Kind regards, 
Oneplan.