1 reviews | Active since Sept 2015
On the 27 September 2023 I took my dog to the vet
On the 27 September 2023 I took my dog to the vet. Telling Oneplan my pug needs his vac's which I have an exstra policy for. And my pug has a minner growth. Which was treated with freezing. This had to come of the medical side. Till today no one has phoned me. Or send a mail. But Oneplan denands I must pay R341 in.To discuss the situation. I have been with Oneplan for more than 4 years. I have also send them the Dr's letter to proof to Oneplan what the Dr did. I had to phone in to ask what is going on with this claim. The lady told me it will take a few days fir Oneplan to revue the situation. Nearly 5 months AND STILL NO SOLUTION. WHERE IS THE TIME WHERE PEOPLE TOOK PRIDE IN THERE COMPANY's AND WORK ETHICS
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client and we do have your fur-babies best interest at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client and we do have your fur-babies best interest at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan