KM
Karabo M
1 reviews | Active since Nov 2022
06 Dec 2023, 16:17
On the 25 November 2023 I waited for hours to be attended to by their WhatsApp agents
On the 25 November 2023 I waited for hours to be attended to by their WhatsApp agents. Again today, I texted at 10am now it’s 16:20 and no one has attended to me. I am totally not happy if this is the kinda service we will be receiving this festive season. Are they aware that the service they rend is very important for them to lack staff like this? Can they employ more people so we can get assistance on time! This is totally not acceptable
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Oneplan Insurance's replyOfficial
06 Dec 2023, 20:02Dear Karabo,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one. It is deeply concerning that your request was not processed promptly, this is not the level of service that we aim to provide our clients with as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one. It is deeply concerning that your request was not processed promptly, this is not the level of service that we aim to provide our clients with as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Dec 2023, 20:02
Official
Dear Karabo,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one. It is deeply concerning that your request was not processed promptly, this is not the level of service that we aim to provide our clients with as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one. It is deeply concerning that your request was not processed promptly, this is not the level of service that we aim to provide our clients with as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan