On my second attempt to downgrade, I found things a lot quicker and efficient

Hi Chris,

Thank you for your feedback regarding your positive service experience with us. We greatly appreciate your kind words about the professionalism and helpfulness of Nicole. Providing excellent service to our clients is our top priority, and we are delighted to hear that Nicole created a memorable experience for you.
 
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. 

Kind Regards, 

Oneplan