GN
Gary N
1 reviews | Active since Aug 2023
21 Aug 2023, 13:09
Ok when we signed up we where sent a CARD which nobody explained what we had to do with it , did our first vet visit and tried to use the card which did not work so we paid ourself
Ok when we signed up we where sent a CARD which nobody explained what we had to do with it , did our first vet visit and tried to use the card which did not work so we paid ourself . I phoned them when I got home and the whole process was explained to me which then worked like clockwork and the invoice was sent to them which was approved within minutes and money paid into my oneplan card , fantastic after service maybe the staff selling the policy should explain how it works
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Oneplan Insurance's replyOfficial
21 Aug 2023, 14:59Hi Gary,
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. Our clients and fur-babies are important to us and we are pleased to hear that despite the circumstances the team has made a lasting impression on you.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. Our clients and fur-babies are important to us and we are pleased to hear that despite the circumstances the team has made a lasting impression on you.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply21 Aug 2023, 14:59
Official
Hi Gary,
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. Our clients and fur-babies are important to us and we are pleased to hear that despite the circumstances the team has made a lasting impression on you.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. Our clients and fur-babies are important to us and we are pleased to hear that despite the circumstances the team has made a lasting impression on you.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan