NS
Nisha S
1 reviews | Active since Jul 2013
05 May 2026, 15:33
****** OF MONTHLY REPAYMENT!!!!
I have been a client of One Plan for about 4 years now and I pay R175 for a hospital plan. Upon enquiring to move ONE step up to the next plan- the monthly payment moves to around R550!!!! How is this even possible, when your website says otherwise??? I asked for a Supervisor or Manager to call me and to date- about 2 weeks later, no one has called!!!! Pathetic service from a long standing client of theirs!!!!
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
05 May 2026, 15:49Hi Nisha,
Thank you for taking the time to share your concerns, and please accept our sincere apologies for the frustration and inconvenience you’ve experienced. We regret that your recent enquiry and request for a call back were not handled as promptly as they should have been, particularly as a valued client of over four years.
We understand your concern regarding the significant difference in premium when enquiring about moving to the next plan level, especially in comparison to the information reflected on our website. This is certainly not the level of service or clarity we aim to provide.
Please be assured that we are investigating this matter urgently, including the quotation provided and the lack of follow‑up on your request to speak with a supervisor or manager. Once our review is complete, a member of the relevant team will contact you directly to provide clarity and assistance.
Thank you for bringing this to our attention and for your patience while we look into the matter. We value your long‑standing support and look forward to resolving this satisfactorily.
Kind regards,
Oneplan.
Thank you for taking the time to share your concerns, and please accept our sincere apologies for the frustration and inconvenience you’ve experienced. We regret that your recent enquiry and request for a call back were not handled as promptly as they should have been, particularly as a valued client of over four years.
We understand your concern regarding the significant difference in premium when enquiring about moving to the next plan level, especially in comparison to the information reflected on our website. This is certainly not the level of service or clarity we aim to provide.
Please be assured that we are investigating this matter urgently, including the quotation provided and the lack of follow‑up on your request to speak with a supervisor or manager. Once our review is complete, a member of the relevant team will contact you directly to provide clarity and assistance.
Thank you for bringing this to our attention and for your patience while we look into the matter. We value your long‑standing support and look forward to resolving this satisfactorily.
Kind regards,
Oneplan.
Oneplan Insurance's reply05 May 2026, 15:49
Official
Hi Nisha,
Thank you for taking the time to share your concerns, and please accept our sincere apologies for the frustration and inconvenience you’ve experienced. We regret that your recent enquiry and request for a call back were not handled as promptly as they should have been, particularly as a valued client of over four years.
We understand your concern regarding the significant difference in premium when enquiring about moving to the next plan level, especially in comparison to the information reflected on our website. This is certainly not the level of service or clarity we aim to provide.
Please be assured that we are investigating this matter urgently, including the quotation provided and the lack of follow‑up on your request to speak with a supervisor or manager. Once our review is complete, a member of the relevant team will contact you directly to provide clarity and assistance.
Thank you for bringing this to our attention and for your patience while we look into the matter. We value your long‑standing support and look forward to resolving this satisfactorily.
Kind regards,
Oneplan.
Thank you for taking the time to share your concerns, and please accept our sincere apologies for the frustration and inconvenience you’ve experienced. We regret that your recent enquiry and request for a call back were not handled as promptly as they should have been, particularly as a valued client of over four years.
We understand your concern regarding the significant difference in premium when enquiring about moving to the next plan level, especially in comparison to the information reflected on our website. This is certainly not the level of service or clarity we aim to provide.
Please be assured that we are investigating this matter urgently, including the quotation provided and the lack of follow‑up on your request to speak with a supervisor or manager. Once our review is complete, a member of the relevant team will contact you directly to provide clarity and assistance.
Thank you for bringing this to our attention and for your patience while we look into the matter. We value your long‑standing support and look forward to resolving this satisfactorily.
Kind regards,
Oneplan.
Oneplan Insurance's replyOfficial
06 May 2026, 07:29Dear Nisha,
Thank you for your message, and please accept our sincere apologies for the frustration you have experienced. We value your loyalty as a long‑standing client and regret that this enquiry and follow‑up did not meet the level of service you deserve.
We would like to clarify that the quote you received for the Classic Plan upgrade was correct. While the Classic Plan premiums start from R280.00, the final premium is calculated based on the individual risk profile of your pet. In your case, a pet risk loading has been app****, which results in a higher premium than the base starting price.
Pet risk loading is an additional premium app**** when a pet is assessed as having a higher‑than‑average risk. This assessment considers several factors, including:
Regarding your request for a manager call‑back, we can confirm that an attempt was made to contact you; however, we were unable to reach you at the time, and subsequent calls went straight to voicemail. We sincerely apologise that further attempts were not made thereafter.
Should you wish to proceed with the upgrade following this explanation, or if you would like us to arrange a call to discuss this in more detail, please let us know and we will gladly assist.
Thank you for your patience and for allowing us the opportunity to clarify. We truly appreciate your continued support.
Kind regards,
Oneplan.
Thank you for your message, and please accept our sincere apologies for the frustration you have experienced. We value your loyalty as a long‑standing client and regret that this enquiry and follow‑up did not meet the level of service you deserve.
We would like to clarify that the quote you received for the Classic Plan upgrade was correct. While the Classic Plan premiums start from R280.00, the final premium is calculated based on the individual risk profile of your pet. In your case, a pet risk loading has been app****, which results in a higher premium than the base starting price.
Pet risk loading is an additional premium app**** when a pet is assessed as having a higher‑than‑average risk. This assessment considers several factors, including:
- Breed – Certain breeds are more prone to hereditary or genetic conditions
e.g. Bulldogs (breathing issues), German Shepherds (hip dysplasia) - Age – Older pets typically incur higher veterinary costs
- Medical history – Previous illnesses, injuries, or chronic conditions
- Behavioural risks – Pets more prone to injury due to high activity or aggression
- Claims history – Frequency or cost of previous claims
- Lifestyle factors – Working dogs, outdoor cats, or pets exposed to higher injury risks
Regarding your request for a manager call‑back, we can confirm that an attempt was made to contact you; however, we were unable to reach you at the time, and subsequent calls went straight to voicemail. We sincerely apologise that further attempts were not made thereafter.
Should you wish to proceed with the upgrade following this explanation, or if you would like us to arrange a call to discuss this in more detail, please let us know and we will gladly assist.
Thank you for your patience and for allowing us the opportunity to clarify. We truly appreciate your continued support.
Kind regards,
Oneplan.
Oneplan Insurance's reply06 May 2026, 07:29
Official
Dear Nisha,
Thank you for your message, and please accept our sincere apologies for the frustration you have experienced. We value your loyalty as a long‑standing client and regret that this enquiry and follow‑up did not meet the level of service you deserve.
We would like to clarify that the quote you received for the Classic Plan upgrade was correct. While the Classic Plan premiums start from R280.00, the final premium is calculated based on the individual risk profile of your pet. In your case, a pet risk loading has been app****, which results in a higher premium than the base starting price.
Pet risk loading is an additional premium app**** when a pet is assessed as having a higher‑than‑average risk. This assessment considers several factors, including:
Regarding your request for a manager call‑back, we can confirm that an attempt was made to contact you; however, we were unable to reach you at the time, and subsequent calls went straight to voicemail. We sincerely apologise that further attempts were not made thereafter.
Should you wish to proceed with the upgrade following this explanation, or if you would like us to arrange a call to discuss this in more detail, please let us know and we will gladly assist.
Thank you for your patience and for allowing us the opportunity to clarify. We truly appreciate your continued support.
Kind regards,
Oneplan.
Thank you for your message, and please accept our sincere apologies for the frustration you have experienced. We value your loyalty as a long‑standing client and regret that this enquiry and follow‑up did not meet the level of service you deserve.
We would like to clarify that the quote you received for the Classic Plan upgrade was correct. While the Classic Plan premiums start from R280.00, the final premium is calculated based on the individual risk profile of your pet. In your case, a pet risk loading has been app****, which results in a higher premium than the base starting price.
Pet risk loading is an additional premium app**** when a pet is assessed as having a higher‑than‑average risk. This assessment considers several factors, including:
- Breed – Certain breeds are more prone to hereditary or genetic conditions
e.g. Bulldogs (breathing issues), German Shepherds (hip dysplasia) - Age – Older pets typically incur higher veterinary costs
- Medical history – Previous illnesses, injuries, or chronic conditions
- Behavioural risks – Pets more prone to injury due to high activity or aggression
- Claims history – Frequency or cost of previous claims
- Lifestyle factors – Working dogs, outdoor cats, or pets exposed to higher injury risks
Regarding your request for a manager call‑back, we can confirm that an attempt was made to contact you; however, we were unable to reach you at the time, and subsequent calls went straight to voicemail. We sincerely apologise that further attempts were not made thereafter.
Should you wish to proceed with the upgrade following this explanation, or if you would like us to arrange a call to discuss this in more detail, please let us know and we will gladly assist.
Thank you for your patience and for allowing us the opportunity to clarify. We truly appreciate your continued support.
Kind regards,
Oneplan.
NS
Nisha S's updateReviewer Update
07 May 2026, 07:53So, you found it suitable to post your response here- RATHER THAN CALLING YOUR LONG STANDING CLIENT???? I can confirm 2 attempts were made- MINUTES AFTER EACH OTHER, and I was in a meeting, hence I couldn't take the call. WHY DIDNT THE MANAGER CALL ME BACK LATER ON???? STOP RIPPING PEOPLE OFF WITH YOUR **** AMOUNTS ON THE WEBSITE- AS THE RULE IS -WHAT YOU SEE IS WHAT YOU GET AND THAT IS NOT WHAT YOU ARE OFFERING! I RATHER MOVE TO A DIFFERENT INSURANCE!!!
NS
Nisha S's update07 May 2026, 07:53
Reviewer Update
So, you found it suitable to post your response here- RATHER THAN CALLING YOUR LONG STANDING CLIENT???? I can confirm 2 attempts were made- MINUTES AFTER EACH OTHER, and I was in a meeting, hence I couldn't take the call. WHY DIDNT THE MANAGER CALL ME BACK LATER ON???? STOP RIPPING PEOPLE OFF WITH YOUR **** AMOUNTS ON THE WEBSITE- AS THE RULE IS -WHAT YOU SEE IS WHAT YOU GET AND THAT IS NOT WHAT YOU ARE OFFERING! I RATHER MOVE TO A DIFFERENT INSURANCE!!!