1 reviews | Active since Jul 2014
Numerous calls to my cell phone
One Plan has NO email contact details anywhere on their web page or Android app! I received an email to say my premium had increased by a huge amount. I only took out this policy in December, I wanted to email asking them why but the email I received only had a 'no reply' email address so I went onto the web page and sent a contact request. I think they must have called at least 10x this morning. I teach until 14:30 so I may not answer the phone and they did not leave a message! Bad *********** service. I am very dissatisfied with them!
Hi Melodie,
We would like to apologize for not providing you with an email address that you can use to contact us.
Kindly note that your premium increase was determined proportionally in line with the increase of benefits on your plan. Furthermore, some of the additional factors that we have taken into consideration were the increase of medical tariffs and the increased cost of medical treatment in the private health industry.
We trust that you can appreciate that these factors are beyond our control, moreover the sustainability of the product and our ability to provide you with excellent service is paramount to us.
Accordingly, in order for us to deliver the service, an increase in your premium is unavoidable albeit unfortunate.
We have provided you with 30 days written notice before the increase becomes effective and whilst we understand your financial position, we regrettably are unable to negotiate the increase. Should you be unable to afford your plan we will recommend that you contact us to downgrade your plan or alternatively consult your financial advisor.
Regards,
The Oneplan Team
Hi Melodie,
We would like to apologize for not providing you with an email address that you can use to contact us.
Kindly note that your premium increase was determined proportionally in line with the increase of benefits on your plan. Furthermore, some of the additional factors that we have taken into consideration were the increase of medical tariffs and the increased cost of medical treatment in the private health industry.
We trust that you can appreciate that these factors are beyond our control, moreover the sustainability of the product and our ability to provide you with excellent service is paramount to us.
Accordingly, in order for us to deliver the service, an increase in your premium is unavoidable albeit unfortunate.
We have provided you with 30 days written notice before the increase becomes effective and whilst we understand your financial position, we regrettably are unable to negotiate the increase. Should you be unable to afford your plan we will recommend that you contact us to downgrade your plan or alternatively consult your financial advisor.
Regards,
The Oneplan Team
Hi Melodie,
Insurance policies are subject to annual increases and thus your policy would be affected by this price increase.
You are welcome to correspond with our customer care team on ***.
Regards,
The Oneplan Team
Hi Melodie,
Insurance policies are subject to annual increases and thus your policy would be affected by this price increase.
You are welcome to correspond with our customer care team on ***.
Regards,
The Oneplan Team