WZ
Warrick Z
1 reviews | Active since Jun 2020
15 Jun 2022, 16:30
Nothing buts issues
If it were possible, I would give no stars. I have had nothing but issues with One Plan pet insurance over the last 3 years. EVERY claim is problematic as there's always a reason why they won't pay.
I have had enough and I cancelled my plan today.
Helpful (0)
Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
15 Jun 2022, 17:33Good day Warrick,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
The Classic plan that your fur-baby is covered on has day-to-day and In-hospital benefits. The plan includes the Casualty benefit which has a cover limit of R1300 and is limited to 4 Casualty benefits per a year. Please note the most recent claim was rejected as the annual cover limit was reached. There are annual cover limits on all our cover types. Once the annual cover limit has been exceeded, the cover limit benefit will renew on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
The Classic plan that your fur-baby is covered on has day-to-day and In-hospital benefits. The plan includes the Casualty benefit which has a cover limit of R1300 and is limited to 4 Casualty benefits per a year. Please note the most recent claim was rejected as the annual cover limit was reached. There are annual cover limits on all our cover types. Once the annual cover limit has been exceeded, the cover limit benefit will renew on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Jun 2022, 17:33
Official
Good day Warrick,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
The Classic plan that your fur-baby is covered on has day-to-day and In-hospital benefits. The plan includes the Casualty benefit which has a cover limit of R1300 and is limited to 4 Casualty benefits per a year. Please note the most recent claim was rejected as the annual cover limit was reached. There are annual cover limits on all our cover types. Once the annual cover limit has been exceeded, the cover limit benefit will renew on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
The Classic plan that your fur-baby is covered on has day-to-day and In-hospital benefits. The plan includes the Casualty benefit which has a cover limit of R1300 and is limited to 4 Casualty benefits per a year. Please note the most recent claim was rejected as the annual cover limit was reached. There are annual cover limits on all our cover types. Once the annual cover limit has been exceeded, the cover limit benefit will renew on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
WZ
Warrick Z's updateReviewer Update
15 Jun 2022, 19:53You can bet your bottom dollar I won't become part of the 'One Plan' family ever again!
WZ
Warrick Z's update15 Jun 2022, 19:53
Reviewer Update
You can bet your bottom dollar I won't become part of the 'One Plan' family ever again!