1 reviews | Active since Apr 2018
Not very impressed. ONE PLAN INSURANCE
My husband took out a oneplan medical insurance less than week ago. After careful consideration, we decided Not to proceed. I send an email for cancellation of policy Not even started yet, and believe me I end up sending 3 emails more. As of today, No one came back to us. It just show you how quick they can get you to take out a policy and when they see cancellation, it seems like they don't care. Poor customer service if you ask me. We rather stay with our current insurance until we find something that suits our current needs. I hope I get a quick response on Hello Peter, as I still waiting for their "so said call" How long and what would it really takes for them to come back to you? Your client, customer, patient is the key to successful business. You want them to be happy, committed and versa visa. If you can't keep up with a simple telephone call? then I don't know what to think of oneplan medical insurance customer service.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation we have identified that the first email request for cancellation was received on the 27/04/2021. Kindly note that the turnaround time for cancellation requests to be processed is within 48 hours and the ticket is currently still within the turnaround time.
We have contacted your husband and the cancellation has been confirmed with him. We have since proceeded to cancel the policy and communication will be sent with confirmation of this to the listed email address.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation we have identified that the first email request for cancellation was received on the 27/04/2021. Kindly note that the turnaround time for cancellation requests to be processed is within 48 hours and the ticket is currently still within the turnaround time.
We have contacted your husband and the cancellation has been confirmed with him. We have since proceeded to cancel the policy and communication will be sent with confirmation of this to the listed email address.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,Oneplan