Not trustworthy, from agents to supervisors and managers
<p>These people are *********** and useless. From managers to supervisors they cannot answer me so they have blocked me from social media. </p> <p> </p> <p>I am awaiting from January for help on claims unpaid. I have all emails to back me and I did request for all call recordings but they sent recordings that are of no use. </p> <p> </p> <p>Kirstly Barlow, Attie, devash, lungelo and Bradley are all the supervisors ,managers and agents I'm dealing with and none of them have a solution for me.</p> <p> </p> <p>Kristy will advise that she will call you but when you call to speak to her it's either she's on a call or on lunch. As for attie when we call to speak to him apparently his responding to my mail .</p> <p> </p> <p>Devash apparently is still listening to calls from jan.</p> <p> </p> <p>Lungelo Is the worst one from all I spoke to him once and he promised to called me back after hearing me out it's been 3 weeks I haven't heard from.</p> <p> </p> <p>All of the above is 100%true as I have emails to back me up. </p>
Hi Nelenee,
Thank you for taking the time to bring this to attention.
We apologise for the inconvenience caused however the claim has been rejected because there is a general exclusion on our policies when it comes to shampoo even though it has been prescribed by the vet. The claim that has been approved was the prescription food that vet had prescribed for Zack.
As per your request we have provided all the call recordings for which are based on the numbers you have provided to us via email.
If there is call recordings still outstanding that you still require please provide us with the number so that we can trace and forward them to you.
Should you still wish to dispute this, please forward an email to ***.
Kind Regards
OnePlan
Hi Nelenee,
Thank you for taking the time to bring this to attention.
We apologise for the inconvenience caused however the claim has been rejected because there is a general exclusion on our policies when it comes to shampoo even though it has been prescribed by the vet. The claim that has been approved was the prescription food that vet had prescribed for Zack.
As per your request we have provided all the call recordings for which are based on the numbers you have provided to us via email.
If there is call recordings still outstanding that you still require please provide us with the number so that we can trace and forward them to you.
Should you still wish to dispute this, please forward an email to ***.
Kind Regards
OnePlan
Hi Nelenee,
Thank you for taking the time to bring this to attention.
We apologise for the inconvenience caused however the claim has been rejected because there is a general exclusion on our policies when it comes to shampoo even though it has been prescribed by the vet. The claim that has been approved was the prescription food that vet had prescribed for Zack.
As per your request we have provided all the call recordings for which are based on the numbers you have provided to us via email.
If there is call recordings still outstanding that you still require please provide us with the number so that we can trace and forward them to you.
Should you still wish to dispute this, please forward an email to ***.
Kind Regards
OnePlan
Hi Nelenee,
Thank you for taking the time to bring this to attention.
We apologise for the inconvenience caused however the claim has been rejected because there is a general exclusion on our policies when it comes to shampoo even though it has been prescribed by the vet. The claim that has been approved was the prescription food that vet had prescribed for Zack.
As per your request we have provided all the call recordings for which are based on the numbers you have provided to us via email.
If there is call recordings still outstanding that you still require please provide us with the number so that we can trace and forward them to you.
Should you still wish to dispute this, please forward an email to ***.
Kind Regards
OnePlan