MD
Mthokozisi D
1 reviews | Active since Oct 2023
26 Jul 2025, 10:25
Not trustworthy!
I did a quote which was set to start in August. During the month of July I decided I did not want it to commence in August and spoke to one of the agents on WhatsApp and they said they put in a request to have the start date moved to September instead. They said they would give me feedback but they didn’t. Today, my account has been debited, when I did the quote, I was told I will get a debit order mandate that I would need to accept on my banking app. I did not get this, I did not accept it but they managed to debit my account. Now I’m trying to call them and I’m not getting through to them. Thanks for ruining my day!
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Replies (1)
Oneplan Insurance's replyOfficial
26 Jul 2025, 14:06Dear Mthokozisi,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We are truly sorry to hear about your recent experience, and we sincerely apologize for the distress and inconvenience caused. Please know that this is not the experience we want any of our clients to have. We take feedback like yours very seriously, as it helps us improve our service and ensure we’re living up to the standard you deserve.
Upon a review of your complaint we have accessed the WhatsApp chat and noted that the request to move the inception date of the policy had been escalated, however, it was not processed. We have followed up with the relevant department to address and rectify the matter at hand accordingly. We will be in contact with you to provide feedback once the matter has been addressed.
Once again, we truly apologize for the frustration caused to you and hope to restore your faith in our services.
Kind regards,
Oneplan.
Upon a review of your complaint we have accessed the WhatsApp chat and noted that the request to move the inception date of the policy had been escalated, however, it was not processed. We have followed up with the relevant department to address and rectify the matter at hand accordingly. We will be in contact with you to provide feedback once the matter has been addressed.
Once again, we truly apologize for the frustration caused to you and hope to restore your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply26 Jul 2025, 14:06
Official
Dear Mthokozisi,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We are truly sorry to hear about your recent experience, and we sincerely apologize for the distress and inconvenience caused. Please know that this is not the experience we want any of our clients to have. We take feedback like yours very seriously, as it helps us improve our service and ensure we’re living up to the standard you deserve.
Upon a review of your complaint we have accessed the WhatsApp chat and noted that the request to move the inception date of the policy had been escalated, however, it was not processed. We have followed up with the relevant department to address and rectify the matter at hand accordingly. We will be in contact with you to provide feedback once the matter has been addressed.
Once again, we truly apologize for the frustration caused to you and hope to restore your faith in our services.
Kind regards,
Oneplan.
Upon a review of your complaint we have accessed the WhatsApp chat and noted that the request to move the inception date of the policy had been escalated, however, it was not processed. We have followed up with the relevant department to address and rectify the matter at hand accordingly. We will be in contact with you to provide feedback once the matter has been addressed.
Once again, we truly apologize for the frustration caused to you and hope to restore your faith in our services.
Kind regards,
Oneplan.