Not there when you need them

I am very displeased with the lack of service delivery on the side of Onepet. Please put on record that Onepet is caused great inconvenience to myself in failing to load a claim. I called in personally a week ago, and spoke to a consultant.

The matter was inappropriately handled. I called in once again, a week after my first attempt, spoke to another supervisor, and was informed that I was owing a certain amount. With my help, we investigated this amount, and were able to conclude that the amount owing was in fact incorrect. I do not dispute that the amount is owing. I do however believe that incompetence has been demonstrated by Onepet, in not handling this matter timeously. Furthermore, the calculation has been completely wrong.I query how many more mistakes have been made by this company.

This incompetence has caused my pet's medical management to be delayed by 3 weeks, as well as loss of pay from my personal part, as i took days off for the failed initial appointment of my pet, as well as time off to make the phone call to onepet to rectify this mistake.

I feel that an appropriate response from this company should include an apology in writing together with a reversal of a minimum of 3 months of my premiums paid.