MA
Marisa A
1 reviews | Active since Jan 2019
03 Jan 2019, 12:17
Not so serious about pet's health.
OnePlan Pet Card (with a claimed amount of money) was supposed to be delivered 20 November 2018 after being ******. After calling & complaining several times no consultant at customer service took my urgency for the card seriously. After being promised phone back's and follow up's after continuously asking the consultantS about the whereabouts of my OnePlan Pet card. I will be cancelling my policy ASAP due to lack of service and paying for something I cannot use. To this day 3/1/19 - still no card....
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Oneplan Insurance's replyOfficial
10 Jan 2019, 18:17Hi there Marisa,
We are terribly sorry for the service you have received and for any inconvenience caused by this.
Please do allow us some time to have a look into the matter and we will revert back to you shortly.
Regards,
The Oneplan Team
We are terribly sorry for the service you have received and for any inconvenience caused by this.
Please do allow us some time to have a look into the matter and we will revert back to you shortly.
Regards,
The Oneplan Team
Oneplan Insurance's reply10 Jan 2019, 18:17
Official
Hi there Marisa,
We are terribly sorry for the service you have received and for any inconvenience caused by this.
Please do allow us some time to have a look into the matter and we will revert back to you shortly.
Regards,
The Oneplan Team
We are terribly sorry for the service you have received and for any inconvenience caused by this.
Please do allow us some time to have a look into the matter and we will revert back to you shortly.
Regards,
The Oneplan Team