1 reviews | Active since Sept 2015
NOT SERIOUS ABOUT THEIR CLIENTS
Took out above insurance. The agreement clearly stipulated that I will receive my insurance card will be received by me one month after my 1st installment. Now I am on my 3rd installment and still no card no benifits. I have NO benefits but still I am paying? Phoned the call centre on 3 occassions got promises that they will call me back NOTHING happened. Complaint on their facebook page 3 times, promises and more promises but NOTHING. Sanelle and Rochelle your services suck at call centre ********** 141. My policy number ********** 33. Should I report this to the ombudsman? My attorney?
Hi Tersia,
We do apologise for the delay in issuing of your Oneplan card. We are currently experiencing a delay in the printing of your cards. There will be a delay of up to 3-4 weeks.
Should you wish to claim you may pay cash at your doctor and can then send us the invoice so that we can process a refund, the funds will then be made available on your OneCard. Once you receive your card the funds will be available for you to use.
Kind Regards,
The Oneplan Team
Hi Tersia,
We do apologise for the delay in issuing of your Oneplan card. We are currently experiencing a delay in the printing of your cards. There will be a delay of up to 3-4 weeks.
Should you wish to claim you may pay cash at your doctor and can then send us the invoice so that we can process a refund, the funds will then be made available on your OneCard. Once you receive your card the funds will be available for you to use.
Kind Regards,
The Oneplan Team