Not responding to queries

to OnePlan 5 days ago Good day,

I am not happy with oneplan at all at the moment.

1. I registered my newborn on oneplan and sent through the documents including the discharge form. A consultant phoned me (Ndjubhle) and said that my newborn is registered and because I sent through the discharge form she will be covered immediately. Then I took her to the pediatrician for a normal checkup on 3 weeks and could not claim it back because the policy is in a waiting period...so why do I have a waiting period if I was advised that she will be covered?

2. My ex husband decided that he wants his own policy and asked to move the 2 older children from my policy to his. A consultant once again phoned me and I said to him I know about that but I know there is a notice period involved and that I first want to confirm if my children will be covered immediately on his policy without any exclusions before they move them, and the consultant said he will clear that up with his supervisor and phone me back. It was approx 2 weeks ago, I am still waiting for him to phone me back. In the meantime he decided to go ahead an just remove the kids from my policy. Now from my ex husband side I hear that they were added to his policy but my eldest is excluded for Ashma for 12 months. They were on the policy with me from 2013. No break inbetween?????!!!

3. I have not received any card or confirmation that they where indeed added to my ex husbands policy. Meaning that in my eyes oneplan removed them on my ex husband's authorisation on a policy that belongs to me and I can't take them to the doctor because I have no proof that they where moved to a new policy.

4. I lodged a query in Decemer 2018 wrt the hell that I had to go through at Eugene Marais hospital because oneplan told them that I only had R30000 cover and I had to be transferred to a state hospital, although I had the confirmation of cover letter. I was very disappointed because I pay oneplan to use private hospitals. I never even received a reply

FIVE DAYS SINCE LAST EMAIL STILL NO REPLY AT ALL.