TT
Tshepang T

1 reviews | Active since Oct 2019

07 Oct 2019, 12:11

Not reliable!!!

One Pet is a **** company For three months I have been given the run around regarding the money they owe me. On the 31 July I had to pay for one of my pets claim out of my own pocket, they told me that they will reimburse me for the money and until today the 07/10/2019 I have not received my money. I submitted all the invoice required on the 2nd August 2019 and have the emails to proof it. whenever I call I get placed on hold for a very long time after that my call gets hanged up!!!!!! It the entire three months I only managed to get through to the client services twice of which in the first instance they **** to me telling me that the money will be deposited into my account within 24hr, but yet I have not received it. the second time today, when I called a number of times while being dropped and calling again, I managed to speak to a lady who to my surprise now says that there is no documentation of an invoice on there profile and that I should what's up them!!!!!!!!! This people have shown no intentions to pay me back. and would urge people not to sign up with them. Save yourself the trouble.

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Replies (2)
Oneplan Insurance
Oneplan Insurance's reply07 Oct 2019, 12:40
Official
Good day Tshepang,

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.

Kindly be advised your query has been addressed and resolved.
Please refer to the email which we have sent for feedback on this correspondence. 

Kind regards
The Oneplan Team 
TT
Tshepang T's update17 Oct 2019, 11:29
Reviewer Update
Yes, thank you Oneplan for addressing my concerns efficiently and promptly.

Kind Regards
Tshepang