DB
Dandré Brummer
1 reviews | Active since Jun 2021
15 Sept 2026, 17:02
Not Refunding After Legitimate Claims
You can be lucky I'm not able to provide 0 stars. Absolute poor service delivery when it comes to refunding me for medical expenses paid by myself. I understand you can refund the whole amount. That's not the problem. I've requested multiple refunds after visiting a general practitioner and yet it is declined every time, but then my other family submits a claim for the exact same thing and it is approved and refunded to them. I want the ombudsman details so that I can come in contact with them as you are ****ming me from my money.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
15 Sept 2026, 19:18Dear Dandré,
Thank you for sharing your concerns with us. We would like to clarify that, in order for refund claims to be assessed and processed, we require a valid detailed invoice together with proof of payment. If any of the required documents or relevant information is missing, the claim cannot be processed and will be declined until the outstanding requirements have been provided.
To avoid delays, please ensure that the detailed invoice includes all the necessary information from the healthcare provider and that proof of payment is submitted with the claim.
Once you have the required documentation, you are welcome to submit it to us via:
Upon receipt of the complete documentation, the relevant team will be able to review the claim accordingly and provide feedback.
Thank you for your cooperation and understanding.
Kind regards,
Oneplan.
Thank you for sharing your concerns with us. We would like to clarify that, in order for refund claims to be assessed and processed, we require a valid detailed invoice together with proof of payment. If any of the required documents or relevant information is missing, the claim cannot be processed and will be declined until the outstanding requirements have been provided.
To avoid delays, please ensure that the detailed invoice includes all the necessary information from the healthcare provider and that proof of payment is submitted with the claim.
Once you have the required documentation, you are welcome to submit it to us via:
- Email: ***
- WhatsApp: ***
Upon receipt of the complete documentation, the relevant team will be able to review the claim accordingly and provide feedback.
Thank you for your cooperation and understanding.
Kind regards,
Oneplan.
Oneplan Insurance's reply15 Sept 2026, 19:18
Official
Dear Dandré,
Thank you for sharing your concerns with us. We would like to clarify that, in order for refund claims to be assessed and processed, we require a valid detailed invoice together with proof of payment. If any of the required documents or relevant information is missing, the claim cannot be processed and will be declined until the outstanding requirements have been provided.
To avoid delays, please ensure that the detailed invoice includes all the necessary information from the healthcare provider and that proof of payment is submitted with the claim.
Once you have the required documentation, you are welcome to submit it to us via:
Upon receipt of the complete documentation, the relevant team will be able to review the claim accordingly and provide feedback.
Thank you for your cooperation and understanding.
Kind regards,
Oneplan.
Thank you for sharing your concerns with us. We would like to clarify that, in order for refund claims to be assessed and processed, we require a valid detailed invoice together with proof of payment. If any of the required documents or relevant information is missing, the claim cannot be processed and will be declined until the outstanding requirements have been provided.
To avoid delays, please ensure that the detailed invoice includes all the necessary information from the healthcare provider and that proof of payment is submitted with the claim.
Once you have the required documentation, you are welcome to submit it to us via:
- Email: ***
- WhatsApp: ***
Upon receipt of the complete documentation, the relevant team will be able to review the claim accordingly and provide feedback.
Thank you for your cooperation and understanding.
Kind regards,
Oneplan.