Not Recommended for Cat Owners

I took out accident cover with Oneplan Pet Insurance and specifically asked if it covered palisade cuts and fight wounds. I was assured it did. Unfortunately, this has not been the case. Two claims I submitted for my cat, who suffered traumatic bite wounds, were rejected because the injuries led to abscesses. To make matters worse, I was told not to claim for similar incidents in the future, as these injuries were considered a behavioural issue—after just two claims.

Any cat owner knows that the nature of fight wounds often means you only become aware of them a few days after the fight, when abscesses have already formed. What’s especially frustrating is that the wounds my cat sustained were on his rear and tail, a clear sign of fleeing, not attacking. Yet Oneplan’s assessors, who seem to know little about cats, made me feel like I was at fault or didn’t care about my pet.

Although they repeatedly state that calls are recorded, I’ve asked multiple times for a copy of the recorded call from when the policy was sold to me—proving I specifically asked about these two scenarios—but they have failed to provide it.

The lack of empathy and understanding, combined with the dismissive tone of their customer service, has been incredibly disappointing. If you’re a cat owner, I cannot recommend this insurer. Their promises of coverage do not align with how claims are handled, and they seem more focused on finding reasons to deny claims than on supporting pet owners.