Not paid back claim after submitting several times

I am VERY unhappy with the service I have received.

My policy was a month in arrears and I needed to pay back an amount that was overpaid to me on the previous claim. This was paid on the 22nd Dec and the POPs emailed through and attached via online webchat. I was told that the funds needed to allocated and the claim would then be processed.

I then communicated several times via the same channels, even requesting a call me, which didn't happen. I was told that the funds had been allocated and that within 48 hours I would have the funds for the claim I submitted. That was yesterday and I had to submit the claim AGAIN and was told again that I would have to wait 48hours = tomorrow morning. I also submitted this online and I still do not have claims funds.

Mapaseka is excellent who works in customer services - however she cannot do her job if the "powers that be" do not do their jobs.

It is interesting to note that in the past, this has never happened in the exact same situation, in fact I was very happy with OnePlan. So I have to assume that being Christmas, nobody actually cared to assist and OnePlan were not prepared to provide their usual service that I was used to getting.

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