DM
Dalitso M
1 reviews | Active since Feb 2022
16 Feb 2022, 10:14
Not happy with service rendered
I am not happy with the service rendered by one plan car insurance division , I have sent images and videos as per request in order to validate the insurance , Guess what nothing has been done till date . I have multiply use chats with consultants they mentioning invoice , I am saying which invoice they relating to no one answers me until one Good consultant by the name Keoagile only gave me his moment explaining so well . I am informed that validation takes 2-3 working days but I’ve sent images and video on the 5th of February. Can this be dealt accordingly and urgently as I am not happy at all with the service I am using public transport as to avoid occurrence my car has insurance but not insured .
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Replies (3)
Oneplan Insurance's replyOfficial
16 Feb 2022, 10:54Good day Dalitso,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do value you as our client and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do value you as our client and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply16 Feb 2022, 10:54
Official
Good day Dalitso,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do value you as our client and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused as we do value you as our client and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
DM
Dalitso M's updateReviewer Update
16 Feb 2022, 11:54Hi , I have been hearing that story of one of our consultant will call you or you receive an sms or email , that has not been done since the 5th .
I am not happy with your service at all I should be giving you a 1 but I can’t so I’ll rate you guys a 0 and This will lead in me serving notice and take my money elsewhere where my car will be fully covered ,Can this be dealt with before close of business today not tomorrow , it’s over and above the business working days it is my 7 days awaiting . But my premium was deducted successfully
I am not happy with your service at all I should be giving you a 1 but I can’t so I’ll rate you guys a 0 and This will lead in me serving notice and take my money elsewhere where my car will be fully covered ,Can this be dealt with before close of business today not tomorrow , it’s over and above the business working days it is my 7 days awaiting . But my premium was deducted successfully
DM
Dalitso M's update16 Feb 2022, 11:54
Reviewer Update
Hi , I have been hearing that story of one of our consultant will call you or you receive an sms or email , that has not been done since the 5th .
I am not happy with your service at all I should be giving you a 1 but I can’t so I’ll rate you guys a 0 and This will lead in me serving notice and take my money elsewhere where my car will be fully covered ,Can this be dealt with before close of business today not tomorrow , it’s over and above the business working days it is my 7 days awaiting . But my premium was deducted successfully
I am not happy with your service at all I should be giving you a 1 but I can’t so I’ll rate you guys a 0 and This will lead in me serving notice and take my money elsewhere where my car will be fully covered ,Can this be dealt with before close of business today not tomorrow , it’s over and above the business working days it is my 7 days awaiting . But my premium was deducted successfully
Oneplan Insurance's replyOfficial
16 Feb 2022, 12:10Hi Dalitso,
Thank you for taking our call and allowing us the opportunity to assist with regards to the query. We would firstly like to apologize profusely for any inconvenience caused as it may have been that our calls to you were being blocked, and we really appreciate the opportunity granted to restore the experience.
As per our telephonic discussion, kindly note that the images of your vehicle have been validated and all is in order with your cover. We look forward to a long and fruitful relationship.
Thank you for choosing Oneplan as your preferred insurance for your motor vehicle needs.
Kind Regards,
Oneplan
Thank you for taking our call and allowing us the opportunity to assist with regards to the query. We would firstly like to apologize profusely for any inconvenience caused as it may have been that our calls to you were being blocked, and we really appreciate the opportunity granted to restore the experience.
As per our telephonic discussion, kindly note that the images of your vehicle have been validated and all is in order with your cover. We look forward to a long and fruitful relationship.
Thank you for choosing Oneplan as your preferred insurance for your motor vehicle needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply16 Feb 2022, 12:10
Official
Hi Dalitso,
Thank you for taking our call and allowing us the opportunity to assist with regards to the query. We would firstly like to apologize profusely for any inconvenience caused as it may have been that our calls to you were being blocked, and we really appreciate the opportunity granted to restore the experience.
As per our telephonic discussion, kindly note that the images of your vehicle have been validated and all is in order with your cover. We look forward to a long and fruitful relationship.
Thank you for choosing Oneplan as your preferred insurance for your motor vehicle needs.
Kind Regards,
Oneplan
Thank you for taking our call and allowing us the opportunity to assist with regards to the query. We would firstly like to apologize profusely for any inconvenience caused as it may have been that our calls to you were being blocked, and we really appreciate the opportunity granted to restore the experience.
As per our telephonic discussion, kindly note that the images of your vehicle have been validated and all is in order with your cover. We look forward to a long and fruitful relationship.
Thank you for choosing Oneplan as your preferred insurance for your motor vehicle needs.
Kind Regards,
Oneplan