Not Happy With One Plan Pet Insurance

Took out insurance with One Plan Pet insurance for my pup. Supposedly the amount I had to pay was R300. No problem with that. Next thing I received an invoice which amounts more than the original amount which we agreed upon. I contacted them and cancelled my insurance. According to them the extra money I owed was for the card (which by the way was not discussed when I took out the policy, them misleading future policy holders) Next another gentleman phoned me, listened to what I had to say, spoke to his manager, and I was happy with the outcome. The card amount was voided and I only needed to pay R300 which was originally agreed upon The following month, yet another lady contacted me. Outstanding monthly installment amount which included the “card” had to be paid before they send me my card! I am not able to take my pup for her shots! I am not in a financial position to pay my bill- policy-(which I am thinking now, is nothing more than a hoax)as well as a vet bill.. Third Month, I received yet another call, they have all the info right in front of them, admitted the first gentleman’s information does exist, yet they need to confirm with her manager whatever needs confirming: Also, the “card” is supposedly going to take 3 weeks to process bla bla bla..another reason to “stall” Oh, but Oneplan are quick to contact me when it is my due date to pay my account! Each one of them have been passing the buck with each call .I am done with Oneplan Pet Insurance, Need them to pay the R900 I have been paying into my account ASAP.I I have received at least 7 calls last week from Oneplan ( Truecaller) the moment I answer, they drop the phone! My advice to anyone needing to use an Pet insurance company, Skip One plan ,