lK
lydia K
1 reviews | Active since Sept 2021
24 Jul 2024, 18:54
Not happy! Very poor service!
Oneplan pet insurance. Very unhappy customer!!!! Been waiting for a refund on my pet routine care since the 8th of July, everytime same excuse, problems with payment.I enquire frequently and same excuses since 8th July. Bad bad bad service!!!!
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
24 Jul 2024, 19:19Dear Lydia,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department. Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, we will process it accordingly. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department. Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, we will process it accordingly. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Jul 2024, 19:19
Official
Dear Lydia,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department. Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, we will process it accordingly. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department. Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, we will process it accordingly. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan