1 reviews | Active since May 2021
Not Happy
We have been waiting weeks for our OnePlan pet insurance card but we still do not have it. Your courier service must be abysmal as we have been told that the card is out for delivery for last 3 weeks. Your courier service is called Fast & Furious, (rated 1.9 out of 10 on HelloPeter), and it is neither fast and we are FURIOUS. They keep on saying they will deliver in the next 4 days, like we must stay at home waiting for them to NEVER arrive ... ! It would also help if One Plan had the right address for us. We have corrected our physical address on our policy with your Care Centre as well as with the courier to no avail. We paid our first premium plus a delivery fee for the card on 1 March. It is now 3 May and we still have no way to access our policy cover because WE DON’T HAVE OUR CARD ... ! It is time for you deliver your part of the deal without delay!
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused. It is deeply concerning that your card was not processed and delivered in a timely manner, this is not the level of service that we aim to provide our clients with. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to assist further.
As per our telephonic discussion we have noted your concerns with regards to using FNF as our courier company, this matter has been escalated at a higher level. We have been informed that the Onecard is with the courier company, once we receive the relevant feedback, we will revert to you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused. It is deeply concerning that your card was not processed and delivered in a timely manner, this is not the level of service that we aim to provide our clients with. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to assist further.
As per our telephonic discussion we have noted your concerns with regards to using FNF as our courier company, this matter has been escalated at a higher level. We have been informed that the Onecard is with the courier company, once we receive the relevant feedback, we will revert to you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan