NOT HAPPY AT ALL

Claudine Constable phoned me regarding putting my daughter on her own Policy as she will be 21 next year. She told me that my current premium will NOT go up because I have been with Oneplan since 2011. She told me that my daughter’s premium will be R 1 505.00 and that my premium will be lower so that My total premium will still be what I am currently paying now which is R 3 263.60. I went to check my premium online to make sure before my debit order goes off on 1 November 2022, My premium is now showing R 2 643.90 and my daughter’s will be R 1 505.00 so that gives me a premium of R 4 148.90 – I told her I can’t afford that. I was told that they will mail me my daughter’s policy documents and Policy number, to date I have not received anything. I have phoned the Call Centre since 11 October 2022 – I have spoken and emailed another 3 consultants since then to date nothing has been done. I want my daughter’s policy cancelled immediately and put back onto my policy with immediate effect. Until someone can sort out this mess that Claudine did – my daughter will NOT be on her own policy until what Claudine promised can be done. My monthly debit order will be what it was before all this mess.