Not happy at all

Good day Mhlanga,

Thank you for taking the time to bring this to our attention. 

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. 

We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
   
Once again, we apologize for the inconvenience caused and we hope to restore the experience. 
            
Kind Regards,
Oneplan